- Report: #1070094
Report - Rebuttal - Arbitrate
Complaint Review: Big C Jewelry & Loan
Big C Jewelry & Loan509 N La Brea Ave Inglewood, California USA
Big C Jewelry & Loan Jewelry, Pawn Shops, Watches Big C Jewelry Manager/Assistant are Unprofessional customer service, poor communication of repair processes, and Resolution Specialist need to be retrained as well. Inglewood California
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I took my Diamond ring/one carate and a wedding band/ 1/2 carate into Kay Jewelers on 5/10/2013 for estimate only.
I was told it would take 2-3 days on the reciept it gave dates of two weeks. Each time I spoke with some to the store (X3) I was given a different processes for estimate and repairs.
After multiply calls/ trips to the store the Manager Cory Mendelsohn stated the estimate/repair processes takes forty days.
When I decided to contact Corporate office and they gave a different repair process as well. After multiply calls the Resolution Specialist stated repair would be free, still would need forty days.
I was finally called on 7/12/2013 to say diamond ring was repaired, not the wedding band. It would only take a week to repair, and there is a charge for the diamond repairs.
Saturday afternoon 7/13/2013, I went to the store to pick up my rings. [continued below]....
I had to celebrated my anniversary without my rings.
I pray no one has to got thru anything like this.
Why is customer service a invisible skill?
This report was posted on Ripoff Report on 07/25/2013 02:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Big-C-Jewelry-Loan/Inglewood-California-90302/Big-C-Jewelry-Loan-Jewelry-Pawn-Shops-Watches-Big-C-Jewelry-ManagerAssistant-are-Unp-1070094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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