• Report: #1070094

Complaint Review: Big C Jewelry & Loan

  • Submitted: Thu, July 25, 2013
  • Updated: Thu, July 25, 2013

  • Reported By: Bill — Westmont California
Big C Jewelry & Loan
509 N La Brea Ave Inglewood, California USA

Big C Jewelry & Loan Jewelry, Pawn Shops, Watches Big C Jewelry Manager/Assistant are Unprofessional customer service, poor communication of repair processes, and Resolution Specialist need to be retrained as well. Inglewood California

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I took my Diamond ring/one carate and a wedding band/ 1/2 carate into Kay Jewelers on 5/10/2013 for estimate only.

I was told it would take 2-3 days on the reciept it gave dates of two weeks.  Each time I spoke with some to the store (X3) I was given a different processes for estimate and repairs.

After multiply calls/ trips to the store the Manager Cory Mendelsohn stated the estimate/repair processes takes forty days. 

When I decided to contact Corporate office and they gave a different repair process as well. After multiply calls the Resolution Specialist stated repair would be free, still would need forty days.

I was finally called on 7/12/2013 to say diamond ring was repaired, not the wedding band. It would only take a week to repair, and there is a charge for the diamond repairs.

Saturday afternoon 7/13/2013, I went to the store to pick up my rings. [continued below]....

..... I was told my diamond was there but my band was sent out that day for repair and it would be back in two weeks.

I  had to celebrated my anniversary without my rings.

I pray no one has to got thru anything like this.

Why is customer service a invisible skill?

This report was posted on Ripoff Report on 07/25/2013 02:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Big-C-Jewelry-Loan/Inglewood-California-90302/Big-C-Jewelry-Loan-Jewelry-Pawn-Shops-Watches-Big-C-Jewelry-ManagerAssistant-are-Unp-1070094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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