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Report: #1130966

Complaint Review: Big fish casino - Internet Select State/Province

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  • Reported By: Suzanne — Farmington hills Michigan
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  • Big fish casino Internet, Select State/Province USA

Big fish casino Rips of customers Internet

*Consumer Comment: Im in!

*General Comment: Totally true and agree

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I have been playing big fish casino and have non stop problems. I have written customer service on several occasions only to be told it is a problem with my connection or have had no results at all.

i have lost chips due to their technical problems or have not been paid for people scatters on several games. I am sick and tired of no results. 

Upon talking to other players at the casino I have learned that I am not the only one dealing with these problems. I was actually told by one player that they have people playing that big fish has planted so you can see their chips going up to give you hope that people are actually winning.

i have never actually talked to anyone who has purchased chips for this game that has won. 

This report was posted on Ripoff Report on 03/15/2014 07:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/big-fish-casino/internet-select-stateprovince/big-fish-casino-rips-of-customers-internet-1130966. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Im in!

AUTHOR: Kat - ()

POSTED: Wednesday, June 04, 2014

Same exact things you stated I have stated! If you file petition let me know, i will spread the word.if there is any class action, I am in, this needs to stop! Falsley advertised odds and missed payouts, not to mention charging for chips and not giving them. Always blaming customer or itunes. And never a live person to talk to, they deal only with email. I to will be filing with attorney general. Tyvm gl to you!

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#1 General Comment

Totally true and agree

AUTHOR: SickofBigScam - ()

POSTED: Wednesday, May 28, 2014

Yes, the do put "bots" in the rooms. These playera come in either default pictures and named as NewPlayer or NewUser. They 0 chips, and when you look under their records... You see no spins, no wins, no gifts. There's no records at all. Yet you will see their green number below their picture go up as if they are winning. I've seen this on numerous occasions and quickly learned which were Big Fish boTs. if you check the leaderboards you will notice that those winninh the largest jackpots all are NewPlayers, or NewUsers. On level 1, 2, or 3. I actually added them to my friends because I was curious as to what happens after they win. the other one was in one room of candy crane and another was in another room of candy crane hitting non stop. One went from 1 billion chips. To 3 billion chips in hours. Of course I do not know what room that was in. But I've spoken to hundreds if not Thousands of players who have all had the same problems. Big Fish literally had me thinking I was completely losing my mind. But all the players do is complain. 

Nobody can hit anywhere and when they do their chips disappear. Yet Big Fish always has an excuse blaming the customers. 

After filing with the BBB I will be going to the attorney general, and hoping that the media will hear me among thousands of others. 

The thing is most people literally have become addicted to playing the game. In fact. I've spoken to many people who stopped going to real casinos Because they were losing a ton of money and it began affecting their lives, they now say this has become even worse.  

I also want to start a change.org petition to get this site either removed, or if they are going to accept currency, they should not be able to claim their odds are based off of a real casino, because it is actually even worse that they claim that and their odds are much worse then a real casino. If hit for 50 million chips. In a real casino,, I would run!!!! Here we have to play them. Any one who plays this games knows we can only use their fake chips on their scam of a game. And then, those 50 million chips have disppeared in only 2 hours. 

 There is BOTHING close to real casino odds here. So they need to loosen Up... And if it is a game... Then allow their players to enjoy it. All I hear our people complaining. Bullying going on in scatter rooms. Name calling. Nothing but miserable people playing a game that they are not winning anyway.... There's no money to be won. And when jackpots hit, they don't credit to accounts... This game is a joke. It's affected peoples behavior. 

 

When em I was harassed and threatened not ONCE did customer service so much as even apologize. Never once have they extended me any customer courtesy. It's appalling. I may be one person and not capable of doing too much. But I am one person with one big mouth. And I will make sure I am heard somehow!!! 

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