- Report: #1075132
Report - Rebuttal - Arbitrate
Complaint Review: Big Fish Games, Inc.
Big Fish Games, Inc.333 Elliott Avenue West, Suite 200 Seattle, Washington USA
Big Fish Games, Inc. Credit card theft!! We are being charged for games/ ongoing membership we never ordered on one of our credit cards we did not supply to them Seattle Washington
*Consumer Comment: Do you have kids?
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In early July we noticed a charge on our Chase/SW Air VISA credit card of $2.09 from Big Fish Games. We had no idea who or what this was and attempted to contact them to no avail--their phone number and website are circular deadends. Just this week we see another charge from Big Fish for $6.99. Based on their website, we assume the phoney charges are for a game, which supposedly automatically signs us up for a membership with reoccuring fees. We have protested the charges to that credit card provider and sent varied emails and website communications to Big Fish requesting termination of any accounts and/or memberships and requesting full refund of $9.08 to that card. We do not expect to see any responsive email from them, any phone call, or any refund.
Note: We never ordered any online game from Big Fish and never supplied any credit card account number--this is pure theft and we have no idea how they got our card acct. number.
This report was posted on Ripoff Report on 08/12/2013 12:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Big-Fish-Games-Inc-/Seattle-Washington-98119/Big-Fish-Games-Inc-Credit-card-theft-We-are-being-charged-for-games-ongoing-member-1075132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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