- Report: #1076780
Report - Rebuttal - Arbitrate
Complaint Review: Big Joes Auto
Big Joes Auto2418 Texas Ave Lubbock, Texas USA
Big Joes Auto I was pregnant and trying to purchase a car before I had my baby and they still sold me unreliable transportation Lubbock Texas
*Author of original report: You are so right
*General Comment: I go along with Coast on this one.
*Author of original report: Thanks
*Consumer Comment: You handled this the best way possible
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On March 29th of 2013 I went to a small dealership here in Lubbock called Big Joes Auto with the intent to purchase a cash car. I had a low budget and was 7 months pregnant at the time so I neede to get a car to get to the hospital when I needed and for mmy husband to get back and forth to work. I noticed this blue 2004 Dodge Stratus on the lot for 2800. It had obvious cosmetic damage ( a sunburnt top), but I was not worried about it. We asked about the car and Allen, our car dealer, informed us of the amount of money they put in to the car to fix it ($1800) as well as told us that it is in great condition and is a great deal. We took the car for a test drive, just about a block, and it was okay. When we got back to the lot we wanted to haggle on the price and the owne went down to $2300. He did not want to go down because he claimed he put alot of money in to fixing the car and that he was making no profit off of it. He went on to explain how he would go down on the price because he saw that we really needed transportation. He said that he had repaired the motor as well as the thermostat was replaced. He said he repaired everything. Before we left the dealership he suggested we get our inspection done right down the street from the shop because they have a good price ($15 intsead of the usual $25 to $35 in my area) so we agreed to do that once it opened.
When we were driving home the car began to smoke. I was worried and wanted to call but my husband suggested it may just need coolant so we went to buy some. It seemed to be fine after putting coolant in it plus we never drove very much. Three days past and it started to smoke again so we just put more of the coolant. After this we started to have to put coolant in it more often and it would overheat so easily so I called Allen and informed him of this. At that point I was very worried because it was leaking and everything. Allen informed me that they would give me $500 to get the problem fixed. I have a mechanic in my family and he is who I wanted to fix the vehicle and upon his inspection of the vehicle he told me that the engine was full of something called liquid glass. He informed me that the purpose of liquid glass is to make the vehicle last long enough to get to a mechanic to fix the real problem. When I found this out I called Allen and he told me they did not know about this. I asked him wouldnt this be something that the mechanic wouldve easily detected!? He changed the subject and just started explaining to me how he does not know the process of how they work and that is not his area. I asked if I could return the car, I only had it one day before it started acting up and ten days before I could no longer drive it at all. He said that the money they gave us was plenty to fix the vehicle. It was far from plenty because the whole engine was completely ruined and needed to be replaced. They did nothing to help me, I had no transportation to have my baby and my husband had no transportation for working and this put us in a bad spot. We were out $2595.22 and now the car just sits in the mechanics storage facility and there are storage fees. I can do nothing with this vehicle!
This report was posted on Ripoff Report on 08/18/2013 12:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Big-Joes-Auto/Lubbock-Texas-79412/Big-Joes-Auto-I-was-pregnant-and-trying-to-purchase-a-car-before-I-had-my-baby-and-they-s-1076780. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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