- Report: #575691
Report - Rebuttal - Arbitrate
Complaint Review: BIG LOTS
BIG LOTS135 Van Zile Rd. Brick, NJ 08724 Brick, New Jersey United States of America
BIG LOTS They sold me bad Polyurethane and refused to give me a refund because the can was opened. Brick, New Jersey
*UPDATE Employee: Did you have the receipt
*Author of original report: Dino-roslyn (USA)
*General Comment: istruuct
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I bought a can of polyurethane in Big Lots that was bad. After three days, I walked on it and it was smudging. It ended up taking four days or more to dry, when it should have been 8-12 hours dry time.
I took it back to the Brick, NJ store. The manager told me that they could not give me a refund because the can was opened.
The "Limited Warranty" on the can said to take back the unused portion to the dealer for a full refund or replacement. Big Lots did not honor this warranty.
I e-mailed Big Lots headquarters twice addressing this problem with no response from them.
This report was posted on Ripoff Report on 02/28/2010 03:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/BIG-LOTS/Brick-New-Jersey-08724/BIG-LOTS-They-sold-me-bad-Polyurethane-and-refused-to-give-me-a-refund-because-the-can-wa-575691. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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