BIG LOTS They sold me bad Polyurethane and refused to give me a refund because the can was opened. Brick, New Jersey

When you took it back did you have the receipt with you. Big Lots has a strict policy requiring the CSS or Manager to scan the barcode on the receipt. It is the only way it can be entered into the computer. Also, was it within their 30 day return period. I don't know how other stores operate but in mine we do whatever is possible to make sure that our customers leave happy. I have never seen someone turned away because a product was opened.

I did everything correct, according to the manufacturer label on the can.

I contacted the manufacturer and I gave them the code on top of the can

and I got this response   " I had a meeting with the Vice-President of Architectural 

Sales this afternoon, the production batch that you received  was possibly on the

shelf to long at Big Lot's."

Thanks,

Bob

hi, you either did not mix well

apply too thick a coat

did not pay attention to drying conditions, i.e. is cold and humid in new jersey this last week, or a combanation of all the above

recemend after stir well , apply a light coat to the smudges only, allow to dry completly....you be ok