Complaint Review: Big T Products - Internet
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- Author Not Confirmed
- Big T Products Internet United States of America
- Phone: 1-800-490-5041
- Web: www.bigtproducts.com
- Category: Computer Mail Order
Big T Products Big T Sports NO REFUND. WAITING FOR MONTHS. do not know, Internet
*Author of original report: Swindlers!
*Consumer Comment: Sergey
*UPDATE Employee: Customer service helped.
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Hello, my name is Sergey.
Since Big T asked me several times to leave a feedback, therefore I decided to write it down here
Ive placed an international order on April 8, 2011 with Big T Products, one of Amazon sellers.
My package delivery was expected on April 25, 2011 - May 10, 2011
However, Ive made a mistake when decided to buy from there.
The item I ordered is restricted here because it's too expensive to import.
Fedex tracking showed that my package was stopped on April 18, 2011in STANSTED, somewhere in Great Britain.
I wrote a letter to Amazon, and they reasonably said that it is not their business:
Because this order is being shipped by a seller within our Marketplace section
The seller should be able to help you with the status of this order.
OK. I wrote a letter on May 12 to Big T, and they reasonably said that it is not their business:
As noted, all international orders are the responsibility of the customer to know their shipping laws for the country they are shipping into.
And:
Once the item is returned to us and checked in by the warehouse, we'll be able to see the shipping rates from Fedex to determine the refund coming to your account.
OK. Its accepted.
Today is 31th of May.
Do I get my item? Of course, NO!
Do I get my money? Either Not!
There are not their problems.
I made an order, paid the price, wait for a month, checked with FedEx, Amazon, Big T, and wait almost another month. Nobody of them even e-mail without reminding to inform me regarding troubles, or details, or timing of this story. Obviously, there are all my problems.
So, they will be yours if you buy something from Big T and get any trouble with delivery, or missing, or customs, or whatever
I strongly recommend you NOT TO BUY ANYTHING from Big T.
If you GET IN TROUBLE with your order, even if your package will be stopped halfway to you, you must wait until it is returned to Big T, checked in by the warehouse, and then wait again.
Big T absolutely doesnt care of you as a customer, and if something gets wrong with your package you will WAIT FOR MONTHS FOR REFUND.
Read the negative responses: all the same.
In fact, I still got nothing, yet.
Yours sincerely,
Sergey
This report was posted on Ripoff Report on 05/31/2011 12:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/big-t-products/internet/big-t-products-big-t-sports-no-refund-waiting-for-months-do-not-know-internet-734964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Swindlers!
AUTHOR: Sergey - (Russian Federation)
SUBMITTED: Friday, October 14, 2011
Refused and returned items from overseas customs can take time to be delivered back to the states.
Its not my problem I ordered an item, paid the price, and shipping and handling. If you fail to deliver it, just return money. There is nothing to talk about.
We are happy to help every customer with any situation. Our customers return each year because of the dedicated service and great product selection we carry.
Bullshit. Roughly I paid $1,230 for an item. Ive got nothing at all, and after two months of debates eventually got $646 as a refund without any explanation or clarification. Does this math seem reasonable to Anybody?
Nobody contacted me, nobody explained why backward shipping costs $453.88; which is three and a half times expensive than Shipping & Handling I already paid
They just use their ability to fool overseas customer and stole money from me. Actually, stealing is considered a crime in the most parts of the world.
So, the point is:
I strongly recommend you NOT TO BUY ANYTHING from Big T Products.
If you buy something from Big T and get any trouble with delivery, or missing, or customs, or whatever you will beg them for months for refund. In addition Big T absolutely doesnt care of you as a customer, and if they get even slightest opportunity to cheat on you they definitely will.
vizit bigtcheaters dot com
Be careful and always check 3rd party sellers. Google them and read all the negative responses at Amazons web-site.
Yours sincerely,
Sergey
#2 Consumer Comment
Sergey
AUTHOR: mr rik - (USA)
SUBMITTED: Wednesday, June 01, 2011
Be sure to let us know if this ripoff company does anything for you.
#1 UPDATE Employee
Customer service helped.
AUTHOR: BigTProducts Support - (United States of America)
SUBMITTED: Tuesday, May 31, 2011
Refused and returned items from overseas customs can take time to be
delivered back to the states. BigT will be issuing a refund once the
item is returned, but there is no refund prior. We had notified the
customer it was stuck in customs and informed him we have to wait for it
to be returned.
Customers are responsible for knowing the import laws
in their country before ordering a product. We inform customers of this and ask them to double check their customs before shipping
BigTProducts.com has served over 1-million customers online. We are
happy to help every customer with any situation. Our customers return
each year because of the dedicated service and great product selection
we carry.
Thank You,
BigTProducts.com
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