• Report: #1111738

Complaint Review: BigCommerce

  • Submitted: Mon, December 30, 2013
  • Updated: Mon, December 30, 2013

  • Reported By: brianaz — Phoenix Arizona
11305 4 points Dr #300 Austin, Texas USA

BigCommerce Big Commerce Impossible to get a refund from this company. Do not by your ssl from them Austin Texas

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I am a new bigcommerce customer and have found their customer service to be very poor. Most recently I purchased a $79 ssl certificate for my store through them. They go through geo trust for the ssl.

The issue was the ssl site seal did not work and I was unable to contact suppport for several days. i had to purchase an ssl from another company and after 4 attempts at getting a simple $79 refund for the ssl that did not work, I was denied a refund.

The billing agent said they do not issue refunds as per their terms and conditions.

I was pretty much in shock at how poor the service is at bigcommerce. I recomment to all store owners the they do not buy an ssl security certificate from bigcommerce.


This report was posted on Ripoff Report on 12/30/2013 03:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/BigCommerce/Austin-Texas-78726/BigCommerce-Big-Commerce-Impossible-to-get-a-refund-from-this-company-Do-not-by-your-ssl-1111738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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