ED Magedson – Founder
BigCommerce11305 4 points Dr #300 Austin, Texas USA
BigCommerce Big Commerce Impossible to get a refund from this company. Do not by your ssl from them Austin Texas
I am a new bigcommerce customer and have found their customer service to be very poor. Most recently I purchased a $79 ssl certificate for my store through them. They go through geo trust for the ssl.
The issue was the ssl site seal did not work and I was unable to contact suppport for several days. i had to purchase an ssl from another company and after 4 attempts at getting a simple $79 refund for the ssl that did not work, I was denied a refund.
The billing agent said they do not issue refunds as per their terms and conditions.
I was pretty much in shock at how poor the service is at bigcommerce. I recomment to all store owners the they do not buy an ssl security certificate from bigcommerce.
This report was posted on Ripoff Report on 12/30/2013 03:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/BigCommerce/Austin-Texas-78726/BigCommerce-Big-Commerce-Impossible-to-get-a-refund-from-this-company-Do-not-by-your-ssl-1111738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.