• Report: #1069908

Complaint Review: bigfishgames.com

  • Submitted: Thu, July 25, 2013
  • Updated: Thu, July 25, 2013

  • Reported By: Martin — Kingaroy, Australia Other
bigfishgames.com
, Select State/Province USA

bigfishgames.com Recurring unauthorised charges to credit card after initial game purchase. -

*Author of original report: Refund received

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I bought games from Bigfishgames.com for a few dollars.  I discovered today that a number of recurring charges have appeared to my credit card.  The charges started around the $3 mark and increased to $7 over a few months.

Note: At no point did I agree to the charges.  At no point was it specifically highlighted to me that I may be incurring recurring charges.  No e-mail notification was received that highlights that charges are about to occur.  No e-mail notification was received that costs have been incurred, other than for the initial games purchased. 

 

 


This report was posted on Ripoff Report on 07/25/2013 01:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/bigfishgamescom/Select-StateProvince/bigfishgamescom-Recurring-unauthorised-charges-to-credit-card-after-initial-game-purchas-1069908. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Refund received

AUTHOR: Martin - ()

Following a complaint to Bigfishgames.com, they sent me a long detailed apology, and refunded the total amount that I had paid since the membership was accidentally activated. I may do business with them again...

 

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