• Report: #1078430

Complaint Review: Bill Duarte Allstate Agent

  • Submitted: Fri, August 23, 2013
  • Updated: Fri, August 23, 2013

  • Reported By: Bulldog401 — North Providence Rhode Island
Bill Duarte Allstate Agent
400 Massasoit Ave Ste 101 E Providence, Rhode Island USA

Bill Duarte Allstate Agent Dishonest Insruance Agent E Providence Rhode Island

*REBUTTAL Owner of company: Bill Duarte Allstate Agent

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My wife and I purchased both home and auto insurance through Bill Duarte.  After a year, Allstate raised our homeowners insurance more then 23%, citing the fact that we live in Rhode Island.  Bill Duarte did not inform us of this rate hike.  It was several months before we were notified by our mortgage copmany.  It was only after we called that Bill's office informed us that yes, there was a state wide rise in home owners insurance by Allstate.  It was at this point in time that we decided to switch carriers.

When We finally settled on a new insurance company, we informed Bill's office that we were dropping them, for both home and auto, and provided them with the date that coverage was to stop.  It was Bill's son, who also works in the office as an agent, that handled the cancelling of our policies.

Much to our surpise, Bill Duarte, Allstate Agent, did not cancel any of our policies.  One week after cancelling, Allstate withdrew the money out of our escrow account for home insurance and then debited our account for auto.  While Bill Duarte did mail us back a check for the homeowners insurance, he is refusing to refund us the money for auto insurance.  He has decided to pass the buck onto Allstate and place blame with them. 

Instead of acting as an agent he has decided to not correct his mistake and keep his portion of the money that his office recieves as an agent.  Unauthorized debit of someone's account is theft.  He has taken no responsibility for the gross negligence that his office is guilty of.  It's been almost a month since we cancelled our policies with Allstate through his office.  To date, he has made no action to correct this problem other then pass the buck to Allstate's hands.  


This report was posted on Ripoff Report on 08/23/2013 11:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bill-Duarte-Allstate-Agent/E-Providence-Rhode-Island-02914/Bill-Duarte-Allstate-Agent-Dishonest-Insruance-Agent-E-Providence-Rhode-Island-1078430. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Bill Duarte Allstate Agent

AUTHOR: Bill - ()

The customer that complained did receive a notice in the mail about the premium for his up comming policy renewal. He may not have looked at, but he did recieve it. I know he received a full refund of his unearned premium. We serve over 4000 accounts at my office and on a rare occation may have made a mistake. We would like to have the oppotunity to insured this individual again when he is ready to switch back to the good hands.

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