- Report: #1005527
Report - Rebuttal - Arbitrate
Complaint Review: Bill Jacobs BMW
Bill Jacobs BMW2495 aurora ave Naperville, Illinois United States of America
Bill Jacobs BMW Grant Pollard GM Deceptive, fraudulent Naperville, Illinois
*Author of original report: More detailed of Bill Jacobs BMW
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A month or so later I was getting calls from Bill Jacobs BMW letting me know there they had additional service recommendations. I did not initially come in due to other commitments. After their persistence in calling me (they called at least 3 times) I agreed to bring the car in for the work. At that time my battery was going defective and i asked them to look at that as well and i was told it needed to be replaced. I was asked to sign an agreement authorizing them to work on my car. Those were the exact words used by the service advisor. I signed the agreement. Never one time did he say these are the services we will perform in your car and this is the cost for the service. When I went to pick up the car after the work was completed I was handed a bill for over 1300.00. I refused to pay the bill as the dealer never told me this service was something that was to be paid for. They were very deceptive. They released my vehicle without any hesitation.
A month later I get a call from the police who were threatening to arrest me for theft of service. A warrant was issued for my arrest for a civil issue. Bill Jacobs BMW in Naperville Illinois used deceptive business practices and I would highly recommend avoiding doing business with them.
This report was posted on Ripoff Report on 01/29/2013 12:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bill-Jacobs-BMW/Naperville-Illinois-60540/Bill-Jacobs-BMW-Grant-Pollard-GM-Deceptive-fraudulent-Naperville-Illinois-1005527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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