• Report: #1124125

Complaint Review: Bill Matrix

  • Submitted: Mon, February 17, 2014
  • Updated: Mon, February 17, 2014

  • Reported By: Ashley — Georgetown Texas
Bill Matrix
8401 n central expressway dallas, Texas USA

Bill Matrix Rude customer services dallas Texas

*Consumer Comment: Nissan/BillMatrix/Bad News/Ripoff

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I was making a payment to my car a week ago. For whatever reason it was declining my payment but took the funds out of my account. I called billmatrix to see if I could figure out why my payment wasn't being processed and of course could not get a hold of anyone. I called my bank and they told me the funds were pending so I didn't worry about it since my payment was due Friday and I was making it on Monday. Well the following Saturday, my funds got put back into my account and i was informed that my payment was not approved. I, again, could not get a hold of anyone from billmatrix so I called my Nissan dealership to see if there was anything they could do for me. They could not take any payments because, of course, it has to go through billmatrix. Well i waited the weekend and called today, Monday, and talked to someone in customer service to understand why my car payment was being declined. I have worked in customer service for eight years so i have a pretty good idea of what good customer service is. Of course, Im a little frustrated considering I have been trying to make a payment for a week and not understanding why mt payment would be declined. After being on hold for a good forty five minutes, I finally spoke with a representative, Tinsha. I explained to her my situation and asked if there way she could help me with paying my bill. I have never in my life have been talked to so rudely. She would interrupt me, talk over me and say things like, "like i was just telling you before you interrupted me." I'm sorry but I called customer service to get help not to be talked to like I was a child. Again, I was frustrated but keeping my composure. After I had enough I asked to speak to a supervisor because I wanted a reason why my bill wasn't going through. I was on hold for about another twenty minutes before I spoke with Dominic. I explained my situation yet again before he cut me off and told me "yeah Tinisha told me," I got the same response. Every question I asked would get cut off by their rude attitude of them telling me they already told me. I called a customer service line and got absolutely no customer service. I called as a upset customer and got off the phone even more angry than I was before. All because those two representives, I will never be using this company to send a payment again.


This report was posted on Ripoff Report on 02/17/2014 09:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bill-Matrix/dallas-Texas-2147502700/Bill-Matrix-Rude-customer-services-dallas-Texas-1124125. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Nissan/BillMatrix/Bad News/Ripoff

AUTHOR: 440magzz - ()

I'll try to make this short . I've always had a Toyota but my husband just recently bought a Nissan. I went online to nissanfinance.com to schedule a payment. After registering the vehicle and entering my bank account information it took me to BillMatrix. When I saw that they charge a fee of $5 just to make a payment I immediately exited that window, deleted all of my bank information and signed out. To make it clear, I never authorized any payment, there was no confirmation, as there shouldn't have been because no payment was made, nor did I expect or even think about confirmation for a payment. It never entered my mind because I didn't make a payment. There's a reason why I'm making this crystal clear...

I then set up a payment through my Suntrust bank account to make the payment since it's no charge with them. Well, to my surprise, the next day I had 2 payments pending. I freaked out! Not only did Suntrust take a payment (which they should have because I set it up), but so did BillMatrix. They took the vehicle payment and a $5 fee!! I was livid. I called Nissan and they told me that BillMatrix is separate from Nissan and that I'd have to contact BillMatrix. Well, I did so and they told me nothing could be done and that they showed confirmation of a payment on their end. I told them that was impossible! Nor did they give me any proof of confirmation.

In the end, I had to stop payment on the BillMatrix which is totally bogus because I NEVER authorized any payment with them. I WILL NEVER use a site again that is involved with BillMatrix, it was unnecessary frustration and inconvenience and I think they should be investigated. Also, I'll stick to Toyota for my vehicles, my husband can keep his Nissan. Toyota doesn't charge to make a payment on their website and they make it easy, no problems there, ever.

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