- Report: #232526
Report - Rebuttal - Arbitrate
Complaint Review: Bill-Me-Later
Bill-Me-Laterbill-me-later.com Atlanta, Georgia U.S.A.
Bill-Me-Later, shady dealings and poor customer service, ripoff Atlanta Georgia
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
He received a bill shortly afterwards (five days later---the bill date being three days after the purchase), but (and this was his bad) he didn't look at it as he understood that he didn't owe any money until April. Today I opened the mail and discovered that in fact there had been a minimum payment due and as he didn't make it--he was assessed a 30.00 fee.
It didn't take long to determine that customer service is trained to get rid of you as quickly as possible. My husband argued with a rude young rep for probably ten minutes. The rep made it clear that we were "in collections".
That was interesting, my husband said, because I just got my second bill from you today and there's no mention of collections on it. The young man refused to discuss removing the late fee or whether the purchase qualified for the "wait until April". It was $2.00 shy of the $250.00 required for it to be eligible, the man said. My husband insisted that there was no reference to this on the site, that he'd "clicked the box" and there had been no indication of there being a problem. My husband (who is far more patient than I am) finally requested to speak with a supervisor.
The supervisor was a lot more civil, but vague. She said she sent a request off to "corporate" to rectify the situation and that they will call us back in a week, but I have little faith that it was actually resolved. He requested that they take off the late charge and she said vaguely, "Yes, we might be able to do that." He pressed her for a specific reply and she finally agreed to do so. Again I am not confident.
I am curious about something else as well--They charged us for fourteen day's interest--between the day of purchase and the date of billing which were exactly three days apart? I'm not wonderful with numbers, but I don't see how they managed to squeeze that out of 72 hours.
We will pay our bill with them off next week and will never do business with them again.
Shell Knob, Missouri
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 01/24/2007 08:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bill-Me-Later/Atlanta-Georgia-30348/Bill-Me-Later-shady-dealings-and-poor-customer-service-ripoff-Atlanta-Georgia-232526. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.