On May 6th, 2013 I decided to give Bill’s Car Wash a try after receiving a coupon in the mail. My conclusion after the experience? Completely not impressed. And what’s worse, after posting a complaint about my experience on their Facebook page, they deleted the comment within MINUTES of it being posted and then they blocked me. I now know why the only comments on their Facebook page are all positive. Instead of addressing complaints, they delete and bury them. Below is my personal experience with this company:
I received a “Free Platinum Car Wash” coupon in the mail after moving into a new place. I thought "Wow! A free $26.00 car wash with no strings attached. That's pretty awesome!"
So yesterday (May 6th 2013) I decide to redeem my awesome coupon. I recently bought a new car and honestly, it's hardly had a chance to get dirty, but it is love bug season here in Florida, we've had a lot of rain recently and it's been 3 weeks since I drove the car off the lot so I thought I'd take advantage of this free car wash and get her back to new.
The initial attendant tried to up sell the Platinum wash to a more expensive service. He seemed annoyed when I declined this offer. I told him the Platinum service was really more than I need and that what was offered within the scope of the coupon would be plenty. I then waited approximately 30 minutes until the car was finished. I didn't do a real inspection because 1) I didn't want to be rude, 2) It was free & 3) Upon an initial glance it looked fine.
Upon driving off the lot I started looking around and thought "they didn't do anything." There were several indications that supported this. 1) There were still specs of dirt/lint/dust on the seats, 2) None of the interior looked like it had been wiped down, 3) the 2 umbrellas I had in the back seat had never even been moved, they were in the exact same place as when I pulled in and 4) the ultimate give away that they did nothing?
The 3 empty Splenda packs still in the driver's side door cubbie were still there. After I got home and out of the car I check the outside. The tires barely looked "shined." I basically "got what I paid for." Oh, wait, I did get a free air freshener swatch. I only had to drive several miles out of my way and wait 30 minutes to get it. I actually went to the store and BOUGHT car cleaning products and cleaned my own car AFTER it was PLATINUM cleaned. This really is not acceptable.
The whole purpose of giving away these free offers is to build a relationship with the customer in the hopes they will come back. Well, major fail on the part of Bill’s Car Wash and Detailing service in Sanford, Florida. In my opinion two things happened here. 1) My car was pretty darned clean when I took it in so they figured if they did nothing it would not be noticed. They were mistaken in this assumption. 2) The car wash was free and they couldn’t up sell the service, so they put no real effort into cleaning my car. Ultimately, the reason I am writing this complaint is because they deleted my straight forward complaint on their Facebook page. That is cowardly and no real way to do business. One can only wonder how many other complaints they have received that never see the light of day. In conclusion, I will not go back to this establishment.