• Report: #850891

Complaint Review: Bio-Safe One Safe Septic Solution

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, March 08, 2012
  • Updated: Mon, February 18, 2013

  • Reported By: Jeffrey & Sandra Burdick — Danielson Connecticut United States of America
Bio-Safe One Safe Septic Solution
1710 1st Avenue #221 New York, NY 10128 New York, New York United States of America

Bio-Safe One Safe Septic Solution ......Worse customer service I ever experienced.....Would not recommend this company to anyone...... New York, New York

*Consumer Comment: To Mr. Christopher Jorgensen

*REBUTTAL Individual responds: Response from Chris @ Bio-Safe One, Inc.

*Consumer Comment: similar experience

*Author of original report: originalpost written in error, problem fixed with bio-safe one

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

We purchased over $4000.00 worth of products from Bio-Safe One Septic Solutions on January 12.2012, because we were having leaching field problems. We received the product and contacted Chris and he started us on our way. We are now 3/4 of the way done with the treatment plan he set us up with and are seeing no improvement.

We contacted Bio-Safe and at this stage of the treatment they decided to ask what we are using for household products, because we must be doing something wrong. They are now treating us like it is all our fault that their product is not working.  They are now asking for MSDS information on products being used in the house.

 Every time we contacted Chris about the next steps to take, he treated us like it was the first time he had ever talked to us. It seemed like they were not keeping track of the progess of our case.

 As the blame game continued I called and mentioned calling the Better Business Bureau and the woman hung up on me.  I  immediately  called back and I was quickly sent to voice mail. I called again and Chris answered, he  said he was in a meeting and there was no one there who could talk to me and didn't appriciate being threatened by the Better Business Bureau, and there is nothing else he can do for us until he receives the MSDS on a particular product.

 So we now have rest of his product sitting at our house not knowing how to continue.

 I am totally shocked at how bad their customer service is now that we have purchased their product. They were so pleasant before we purchased it. 

This report was posted on Ripoff Report on 03/08/2012 06:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bio-Safe-One-Safe-Septic-Solution/New-York-New-York-10128/Bio-Safe-One-Safe-Septic-Solution-Worse-customer-service-I-ever-experiencedWou-850891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Bio-Safe One Safe Septic Solution

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

To Mr. Christopher Jorgensen

AUTHOR: Teddy B. - ()

Mr. Chris,

Is Christopher Jorgensen your real name? Why you are not using it?

First of all, I am providing facts regardless of your liking. What you are saying is like, doctors in the hospital are saving lives so, if they kill few patients - who cares. #2, “writing false things” is lying. How you can explain that on various web-sites Bio-Safe One, Inc is presented as “Business Type : Manufacturer / Wholesale Suppliers”? Is this “writing false things” or not? You are an owner of an Internet store not a manufacturer. #3, if a customer calls, are you trying to determine if the product will work or not or in their case or, you are convincing a customer that it will work by using graphics on your web-site to make a sale no matter what? You know that if the product is not working your attorney Mr. Anthony M. Wilger will send the following mail to this customer to shut them up.

“I am the attorney for Bio-Safe One, Inc. Please be advised that you are directed to CEASE and DESIST from any further communications with Bio-Safe One, Inc., its officers, representatives, or employees. Please be further advised that any further communication with Bio-Safe One, Inc., its officers, representatives, or employees will result in appropriate legal action to protect the interests of my client. This legal action may seek compensatory and punitive damages, accrued interest, attorney's fees, and costs and disbursements, in addition to injunctive relief. Please be guided accordingly. Sincerely, Anthony M. Wilger”

How many people will be scared after receiving this email? ... many. Am I a lier?

You are upset because your existence is based on your image. If the Internet will be turned off, you will be looking for a job. “Manufacturer / Wholesale Suppliers” - are you kidding me? What about your supplier Novozymes; real Manufacturer.

Cheers,

Mr. Ted

Respond to this report!
What's this?

#2 REBUTTAL Individual responds

Response from Chris @ Bio-Safe One, Inc.

AUTHOR: Chris from Bio-Safe One, Inc. - ()

To Mr. Ted ? (Notice the person refuses to show their real name)

I have helped thousands of customers for many years who are grateful and happy for the help both I gave to them also for the phenominal products our company provided to them. I personally have walked thousands of these customers out of complete septic failure day in and day out for years now. Saving each and every one of these people thousands and thousands of dollars in not having to replace their systems.

From my experience we very rarely are not able to help someone. In rare cases people do wrong things and want to blame the products for the neglectful things suchs as using wrong product use ie acid use or not follow our recommendations. I do not know your name or if you are even real (you could be a competitor) using this portal to bad mouth our company. I have no problem provided references of countless numbers of people that I have helped save their septic systems for years now. So if you want help you should identify yourself and call me for help. Bad mouthing the excellent products we sell, or our company or me is unacceptable. Defamation and libel is why you refuse to identify yourself. Need I say more. Any use of this website to speak false things and twist the truth is considered that.

I encourage you to think carefully about what I wrote before writing false things again.

Thank you

Chris

Bio-Safe One.

 

Respond to this report!
What's this?

#3 Consumer Comment

similar experience

AUTHOR: Teddy B. - (United States of America)

FYI, when in my case, the product was not working (also over $4000), I started sending emails to Bio Safe One with a number of questions related to their web site and the product. These questions were polite, logical and, supported by
information from Christopher Jorgensen's site plus legal documents published on the Internet. First, my questions were labelled by Mr. Christopher Jorgensen  as: "annoying accusations", "borderline harassment", "your fantasy", "obnoxious email's ", etc. After that, I have received the following email. I am the attorney for Bio-Safe One, Inc. Please be  advised that you are directed to CEASE and DESIST from any further communications with Bio-Safe One, Inc., its officers, representatives, or employees  Please be further advised that any further communication with Bio-Safe One, Inc., its officers, representatives, or employees will result in appropriate legal action to protect the interests of my client. This legal action may seek compensatory and punitive damages, accrued interest, attorney's fees, and costs and disbursements, in addition to  injunctive relief. Please be guided accordingly.

 Sincerely,

, Anthony . Wilger.

I  wonder if Ms. Burdick has received a similar threat from Att. Wilger. In summary, to my experience, Biosafeone is an Internet store making profit by generating a false "I am a manufacturer" image and, by intimidation.

(((REDACTED)))


CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Respond to this report!
What's this?

#4 Author of original report

originalpost written in error, problem fixed with bio-safe one

AUTHOR: Jeffrey & Sandra Burdick - (United States of America)

This is Sandra Burdick, the one who wrote this post. I misunderstood Bio-safe's intentions, they are a good company with good intentions and a good product, so this post was written in error and misunderstandings. This is not fair to Bio-safe or me and I regret writing the original post... Please remove the original post as soon as possible for it was a mistake.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory