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Report: #1303041

Complaint Review: Birch Communications - Nationwide

  • Submitted:
  • Updated:
  • Reported By: dirkjal — allen Texas USA
  • Author Confirmed What's this?
  • Why?
  • Birch Communications Nationwide USA

Birch Communications /Cbeyond will deny ports, will refuse to discontinue billing. atlanta nationwide

*UPDATE Employee: Help with Resolving this Issue - Birch

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after having been with cbeyond/Birch communications for many years and put up with worse service i gave them notice that i intended to switch to another provider. birch communications made the porting of the phone numbers so difficult i decided to let a couple of numbers go rather than fight for them any more. after much pain, i managed to get my primary phone number ported to a new provider and told birch/cbeyond to discontinue all service. this was fine for several months when suddenly they started charging me again and said it was because of a mobile line that hadnt been disconncted.. i called, and after much phone time was told customer service would get back to me. they never did. when they automatically charged my Amex i successfully charged it back.  next month, no bill. the following month, they AGAIN started billing me and again, after much phone time, i was told i hadnt done what i needed to do to discontinue service on a Land line. They act like this is their last nickel and they will starve without my money. how hard is it to understand "discontinue all service."  for a "Communications company" they sure communicate.

 

This report was posted on Ripoff Report on 05/02/2016 07:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/birch-communications/nationwide/birch-communications-cbeyond-will-deny-ports-will-refuse-to-discontinue-billing-atlan-1303041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Help with Resolving this Issue - Birch

AUTHOR: Birch Communications - (USA)

POSTED: Monday, May 02, 2016

Good afternoon,

 

Our sincerest apologies for the billing issues.  I would like to assist with resolving this complaint and help completely disconnect your services. Please email me, Jared Williams at jared[dot]williams[at]birch[dot]com. I will escalate this complaint to Customer Care and have a leadership review it immediately. Jared Williams, PR Manager at Birch.

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