• Report: #1041759

Complaint Review: bitinstant.com

  • Submitted: Mon, April 08, 2013
  • Updated: Mon, April 08, 2013

  • Reported By: dyingtoday — Albany New York
bitinstant.com
20 W 23rd St? New York, NY 10010 Internet United States of America

bitinstant.com Blockchain.info I paid Bitinstant over $1000 for the purchase of digital currency and the requested currecy was never provided, emails ignored and phone calls useless .Internet

*UPDATE Employee: bitinstant.com/contact

*UPDATE Employee: Your email?

*UPDATE Employee: Can I help you?

*Author of original report: Update on Bitinstant

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I recently opened a digital currency wallet at Blockchain.com as a hedge against  a financial  collapse . Blockchain by default has you buy bitcoins through this company Bitinstant, who recently was hacked and lost over $12,000.
 The process is simple, you create an order then you send the money by way of Billpay at Moneygram who pays zipzap, who pays Bitinstant.
 I did all of this, and I did not receive any digital currency, instead I was ignored.
 I have attempted to contact Bitinstant, through email, by phone, and have been ignored.
 I have not received any Bitcoin from what promises to be a 30 minute service, it has been a couple of days now with communication only from Zipzap who has informed me that Bitinstant was paid, and my problem was with Bitinstant.
 This company took my money, I was ripped off by Bitinstant and I am filing complaints with the State Government that has jurisdiction to make this a criminal matter NYS Penal Law Article 155
 

This report was posted on Ripoff Report on 04/08/2013 05:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/bitinstantcom/internet/bitinstantcom-Blockchaininfo-I-paid-Bitinstant-over-1000-for-the-purchase-of-digital-c-1041759. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

bitinstant.com/contact

AUTHOR: URSAY - ()

Hello,

I am trying to help you here.  However, without any order info or an email address I cannot.

Please log your issue at bitinstant.com/contact or you risk never receiving a resolution to your issue.

Thanks,

-BitInstant support

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#2 UPDATE Employee

Your email?

AUTHOR: URSAY - ()

Hello,

Please provide your email so I can look up your issue in our support system and try to help.

Thanks,

-BitInstant support

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#3 UPDATE Employee

Can I help you?

AUTHOR: URSAY - ()

Hello,

I'm sorry about the problems you experieced with your order and I would hope you can give me the chance to correct your issue.  I am seeing that you emailed zipzap support which is NOT BitInstant and is actually a separate company.

Please log your issue at bitinstant.com/contact

If you include specific info about your order so I can look into your problem further that would be very helpful.

Again, sorry for your troubles and I hope we can help you correct this.

Thanks,

BitInstant support

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#4 Author of original report

Update on Bitinstant

AUTHOR: dyingtoday - ()

I received some information in an email from Zipzap the company that pays Bitinstant, They provided me with one merchant tracking #, and it seems I am on hold due to the need for Bitinstant to purchase more coin. I pay them for a quick service, not a delayed service. At the moment I may have been a little rash with Bitinstant, I will update if there is a positive resolution
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