- Report: #1166227
Report - Rebuttal - Arbitrate
Complaint Review: BJ's Wholesale Club
BJ's Wholesale Club40 Black Rock Turnpike Fairfield, Connecticut USA
BJ's Wholesale Club Stole my TV I brought in for replacement right off my cart Fairfield Connecticut
*Consumer Comment: Actually you screwed yourself...
*Author of original report: UPDATE
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I purchased a TV from this store. When I got home I discovered it was a used TV because a Neltflix account was set up on it already. The picture was ok. A week later the price dropped $20, but rather than take it back, I kept it since it was already mounted on a wall mount. A few months later the Ethernet port failed and I could not longer access my Netflix account. I next tried to use it as a Computer Monitor and that does not work either. Perhaps this is why it was returned earlier. I went in to the store to ask for a copy of my receipt because I lost it and wanted a copy for the extended warranty paperwork. After waiting 45 minutes and still they could not produce it, I was told just to bring it in and they would replace it. I had to go out of town on an emergency and when I returned I brought it to the store and was told I had to go through a warranty replacement. I hoped this would not be too difficult. While waiting for the paperwork, I did some food shopping. I could not leave without my card. I did get a copy of the sale receipt (finally) and the warranty plan, and my card back, however, when I approached the cashier, he immediately removed my TV, even though I told him is was mine--not even in a box, and failed to return it when I left. I did not realize until I got home that I didn't have it. I made numerous phone calls, and got treated quite rudely but the store manager and put off and delayed time and again. I wanted it back for a trip I was taking the next days, since the picture still worked for BlueRay and broadcast TV. Finally they told me I left with it, which is a lie. They say they saw it on video but would not allow me to see it. I asked for a photo of an image showing it and was told the quality was so poor you could not make it out. WTF? They acted like I stole the TV, when I didn't. I had a receipt for it on me.
I called to get the name of the general manager and regional manager and they refused to give me this information. I was given the address and telephone number of the store--which I already knew, and a corporate number that requires a known extension to reach anyone. It is effectively impossible to complain about how I was treated.
I was screwed over five times on this one transaction. I was sold a used TV. The price dropped a week after I bought it, they could not provide me with a copy of the receipt when I stopped in for it, instead I was promised a free replacement, when I brought the TV it, they eventually produced a copy of the receipt and told me it was too late for a replacement, and finally they stole my TV right off my cart when I brought it in as requested.
What I expected.
1. A new TV
2. Price protection without having to bring the whole TV back in.
3. A replacement when it was offered to me after waiting 45 minutes.
4. A copy of the receipt.
5. To be able to leave with, if not a new TV, as least my old one.
What I got.
1. A receipt for a TV they kept
2. High Blood Pressure and danger of a stroke.
3. One whole day and two trips to the store wasted.
4. A rude manager.
5. Being lied to by several store employees.
What you may get--if you buy a TV, is it is probably refurbished and not new.
On a separate subject. The parking lot shakes when cars drive on it. It feels like it could collapse at any moment.
This report was posted on Ripoff Report on 07/30/2014 03:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/BJs-Wholesale-Club/Fairfield-Connecticut-06825/BJs-Wholesale-Club-Stole-my-TV-I-brought-in-for-replacement-right-off-my-cart-Fairfield-1166227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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