• Report: #1166227

Complaint Review: BJ's Wholesale Club

  • Submitted: Wed, July 30, 2014
  • Updated: Wed, July 30, 2014

  • Reported By: Conrad — Easton Connecticut
BJ's Wholesale Club
40 Black Rock Turnpike Fairfield, Connecticut USA

BJ's Wholesale Club Stole my TV I brought in for replacement right off my cart Fairfield Connecticut

*Consumer Comment: Actually you screwed yourself...

*Author of original report: UPDATE

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I purchased a TV from this store.  When I got home I discovered it was a used TV because a Neltflix account was set up on it already.  The picture was ok.  A week later the price dropped $20, but rather than take it back, I kept it since it was already mounted on a wall mount.  A few months later the Ethernet port failed and I could not longer access my Netflix account.  I next tried to use it as a Computer Monitor and that does not work either.  Perhaps this is why it was returned earlier.  I went in to the store to ask for a copy of my receipt because I lost it and wanted a copy for the extended warranty paperwork.  After waiting 45 minutes and still they could not produce it, I was told just to bring it in and they would replace it.  I had to go out of town on an emergency and when I returned I brought it to the store and was told I had to go through a warranty replacement.  I hoped this would not be too difficult.  While waiting for the paperwork, I did some food shopping.  I could not leave without my card.  I did get a copy of the sale receipt (finally) and the warranty plan, and my card back, however, when I approached the cashier, he immediately removed my TV, even though I told him is was mine--not even in a box, and failed to return it when I left.  I did not realize until I got home that I didn't have it.  I made numerous phone calls, and got treated quite rudely but the store manager and put off and delayed time and again.  I wanted it back for a trip I was taking the next days, since the picture still worked for BlueRay and broadcast TV.  Finally they told me I left with it, which is a lie.  They say they saw it on video but would not allow me to see it.  I asked for a photo of an image showing it and was told the quality was so poor you could not make it out.  WTF?  They acted like I stole the TV, when I didn't.  I had a receipt for it on me.

I called to get the name of the general manager and regional manager and they refused to give me this information.  I was given the address and telephone number of the store--which I already knew, and a corporate number that requires a known extension to reach anyone.  It is effectively impossible to complain about how I was treated.

I was screwed over five times on this one transaction.  I was sold a used TV.  The price dropped a week after I bought it, they could not provide me with a copy of the receipt when I stopped in for it, instead I was promised a free replacement, when I brought the TV it, they eventually produced a copy of the receipt and told me it was too late for a replacement, and finally they stole my TV right off my cart when I brought it in as requested.

What I expected.  
1.  A new TV
2.  Price protection without having to bring the whole TV back in.
3.  A replacement when it was offered to me after waiting 45 minutes.
4.  A copy of the receipt.
5.  To be able to leave with, if not a new TV, as least my old one.

What I got.
1.  A receipt for a TV they kept
2.  High Blood Pressure and danger of a stroke.
3.  One whole day and two trips to the store wasted.
4.  A rude manager.
5.  Being lied to by several store employees.

What you may get--if you buy a TV, is it is probably refurbished and not new.

On a separate subject.  The parking lot shakes when cars drive on it.  It feels like it could collapse at any moment.


This report was posted on Ripoff Report on 07/30/2014 03:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/BJs-Wholesale-Club/Fairfield-Connecticut-06825/BJs-Wholesale-Club-Stole-my-TV-I-brought-in-for-replacement-right-off-my-cart-Fairfield-1166227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Actually you screwed yourself...

AUTHOR: Robert - ()

 I was screwed over five times on this one transaction.  

- Actually a better statement is that "I screwed myself over"

I was sold a used TV.

- But you kept it.

The price dropped a week after I bought it

- Well then take your receipt and get the price difference...oh yea..you "lost" the receipt.

they could not provide me with a copy of the receipt when I stopped in for it,

- Why would they have to give you a copy you could just have used your own...oh yea...you "lost" your receipt.

instead I was promised a free replacement, when I brought the TV it, they eventually produced a copy of the receipt and told me it was too late for a replacement,

- You mean after you "eventually" brought the TV in right?

and finally they stole my TV right off my cart when I brought it in as requested.

- Yea this one is the real kicker..I really wonder how you notice you are somehow missing a TV that you knew you brought in and even made a point when you saw him take it.

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#2 Author of original report

UPDATE

AUTHOR: Conrad - ()

I discovered that this TV was in fact a refurbished model.  BJ's sold this TV as new when it was not.

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