- Report: #1049530
Report - Rebuttal - Arbitrate
Complaint Review: Bling Dental Products
Bling Dental Products10226 Dransfeldt Rd Parker, Colorado USA
Bling Dental Products Defective/non-working product received, rude customer service, refused a full refund Parker Colorado
*Author of original report: RESPONSE TO COMPANY
*UPDATE Employee: Let us make it right.
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I received a damaged non-working product and contacted the company the next day. They refused to pay for return shipping or refund full amount.
I ordered Jaeger iOsonic™ toothbrush on Apr 19, 2013. The product arrived on Apr 25, 2013 and was accepted by our doorman. On Apr 26, 2013 I picked up our package from the doorman sealed and in its original packaging and opened it. The product comes with a toothbrush stand and UV light for the heads and the chargeable toothbrush unit. I opened the package and right away saw that the prong on which the toothbrush head sits was bent, the UV light was broken and loose and when I plugged in the unit, it didn't charge. The next day I contacted Bling via email to understand my options considering I never got to use the product because it arrived in an unusable broken condition. I also called the company's 888.925.4649, but no one answers EVER so I left my first message. I left several messages since and still no return call received. The next day, I was emailed back by Adam Holdridge (Director Customer Experience) who informed me that my 2 options are return at my own return shipping expense and only get the refund of the product minus shipping or return at their expense for an exchange. He didn't even have the right product mentioned in the email. When I tried to explain that I should not have to pay for return shipping and be penalized for refund without shipping when the product wasn't in working condition, Adam became very rude in the emails and accused me of breaking the product. To this day, there has been no resolution. I have NOT been assured of a refund nor have been provided return shipping information. I've emailed their customer service again and a new case has been opened. I want them to pay for the return shipping and refund my full amount of purchase including the original shipping.
Do not do business with this company - fraudulent and rude.
This report was posted on Ripoff Report on 05/09/2013 06:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bling-Dental-Products/Parker-Colorado-80134/Bling-Dental-Products-Defectivenon-working-product-received-rude-customer-service-ref-1049530. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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