• Report: #810017

Complaint Review: blockbuster express NCR

  • Submitted: Thu, December 15, 2011
  • Updated: Sun, January 01, 2012

  • Reported By: cacho — Daytona Beach Florida United States of America
blockbuster express NCR
1601 Elm Street, Suite#3838 Dallas, Texas United States of America

blockbuster express NCR blockbuster entertainment group I only rent one movie at the time this company was charging me two times and trhee times at the time also they give you promo codes when the $1.00 that are all scratch and dirty they give you promo co Dallas, Texas

*Consumer Comment: You kind of missed my point........

*Author of original report: humidity or peanut butter on dvd

*Consumer Comment: I've just got to ask....

*Author of original report: blockbuster express headquarters

*General Comment: Blockbuster and Blockbuster Express

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This company blockbuster express has been charging me for two and three times in one day when I only rent 1 movie a day.  Also they have been giving me promo codes to get movies for free but when I used them they still charged me.  This company is overcharging everybody it seems liket it after I cheked all the complaints in your website.  My bank is ready to do a fraud claim with this company and they also want to do an audit.  I spoke to the following customer services reps at this company.  Adam, Taylor and Sheri.  They also hide when you asked them for their headquarter's address they give you and address in Atlanta the adress is as follows: 407 highway 74. Peach Tree City, Atlanta #30269.  I complained to the business on 11/22/2011 and 11/16/2011. I also complained to the Governor's Office of Consumer Protection located in 2 Martin Luther King Jr. Dr. Suite 356, Atlanta, Georgia. I spoke to a lady there who toldme that I needed to have proof and I toldher that I have my bank statements and that I will sendit to her. 

 Consumers be aware that's because they hide the address of their headquarters which is in Dallas Texas, Please send your complaints to the BBB of Dallas, Texas that's where their headquarters is.  I also send them a copy of my broken dvd/vcr combo player so that they could pay for that too, beacuse it broke because of their damaged DVD's..  I want restitution and compensation from this company because they made me waste my time by going to the bank several times.  I hope you will be able to helpme this company should get a class action lawsuit because of what they do to their consumers.  Thank you for your help it will be apprecitated since I live in a fixed income.  Thank you and have a Merry Christmas.  I hope  this case will be resolved by then.

This report was posted on Ripoff Report on 12/15/2011 05:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/blockbuster-express-NCR/Dallas-Texas-75201/blockbuster-express-NCR-blockbuster-entertainment-group-I-only-rent-one-movie-at-the-time-810017. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

You kind of missed my point........

AUTHOR: Ken - (USA)

The humidity itself may not affect your player, but the normal collection of dust on the laser lens will accumulate due to the humidity in the air and eventually cause skipping and then failure to even read the discs. I won't even describe cleaning it off, as the lens assembly is very fragile.



IF the ones you rent DO have chunks of foreign material, it would be wise to clean them before placing them in your player.  If they're cracked and/or glued, it's inadvisable to play them at all. If you do clean them, use a damp cloth and carefully wipe them ACROSS the surface of the disc and not in a circular pattern.



Rental people, as a whole, do not properly handle the discs and pass the playing problem on to the next hapless renter. Are you able to patronize a nother rental business?





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#2 Author of original report

humidity or peanut butter on dvd

AUTHOR: cacho - (United States of America)

You said that the dvd player may not work due to humidity.  I live one block from the beach that would explain  the humidity.  As far as the peanut butter they probably do have peanut butter.  I've found dvds with glue on them chocolate, dirt, you named it.
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#3 Consumer Comment

I've just got to ask....

AUTHOR: Ken - (USA)

How, EXACTLY, did their "damaged DVD's" manage to break your dvd/vcr combo player?



Did these "damaged dvd's have big chunks of peanut butter or other detritus on them>



I repaired hundreds of players and can't figure how this could otherwise happen.



Cd/dvd player lenses eventually accumulate dust from the air which may adhere due to humidity.

This can lead to skipping and eventually not playing...unless the discs are like those I've described above, it doesn't come from the "damaged dvds".



Player drawers will sometimes fail to open or close incorrectly due to stretched, dried out rubber belts in the mechanism. 



Your other complaints, may well be valid, but you're just trying for a freebie on your player.

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#4 Author of original report

blockbuster express headquarters

AUTHOR: cacho - (United States of America)

I'm sorry didn't want to get anybody confused.  The blockbuster express headquarters is in Georgia. I spoke to a supervisor by the name of Jetta.  She said someone from the company will contact me.  Still waiting.
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#5 General Comment

Blockbuster and Blockbuster Express

AUTHOR: jgt-girl - (USA)

First of all I'm not sure if you are aware but Blockbuster and Blockbuster Express are not the same company NCR purchased the name Blockbuster for their kiosks.
Now, the address you have here is the Blockbuster headquarter, but Blockbuster Express's is located in Duluth GA.  If you don't believe it... check this out http://insideblockbusterexpress.com/ncr-announces-move-to-duluth-ga/
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