- Report: #1082209
Report - Rebuttal - Arbitrate
Complaint Review: Blue Baron - PETE
Blue Baron - PETEpo box 3444 holiday, Florida USA
Blue Baron - PETE RUDE - DISHONEST - RIP OFF - TERRIBLE CUSTOMER SERVICE - SCAM holiday Florida
*REBUTTAL Owner of company: ORIGINAL OFFER STILL STANDS TO FIX YOUR HX FOR THE RECORD WE NEVER TURNED YOU AWAY YOU REFUSED MY SERVICES
*Author of original report: Glad to advertise
*REBUTTAL Owner of company: Thank you For Allowing Me to "Set the Record Straight"
*REBUTTAL Owner of company: 1 YEAR LATER!!!!! WARRANTY HAS EXPIRED First Time I Hear of the Heat Exchanger Problem !!!!
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WORST company I have EVER dealt with. We ordered a heat exchanger in August of last year after several attempts to get ahold of PETE. We finally got confirmation email that it was shipped on Sept. 14th 2012. After weeks of us losing work because of him running us around we finally got the machine. It has worked alright for the past year. Not as well as expected but it did the job.
Earlier this week the exchanger got a hole in it and water is flooding out of the exhaust. I called Pete and explained what was going on. He tells me that if it were frozen that that would void the warranty. I ensured him that we store the van in the garage and have a space heater that we leave inside the van so the water and equipment doesn’t freeze. He chuckles and tells me that he’s been told that before but it usually isn’t that case - pretty much calling me a liar.
I then tell him that I was calling to see how the warranty works and to see what our next steps would be. He said he’d like a picture of the hole. I explained I didn't want to rip the welding off because I assumed that would void the warranty. He still says he’d like a picture. Then says well either way it will cost you $65.00 for shipping both ways because well that’s just the way it is. I said that’s ridiculous! That’s another $130 out of my pocket because your product broke!
The way that he spoke to me I felt like even if I would have paid the money to ship it there he would have found some reason not to warrant the product so I would be suckered into paying more for him to fix it or be out of the shipping cost! He’s a scammer and it’s pathetic
Pete is a snake. He is cocky and undermining. I would not refer him to my worst enemy. He makes his money by running people around and selling sh*t products. Something needs to be done about this so no one else loses money like we did.
This report was posted on Ripoff Report on 09/06/2013 09:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Blue-Baron-PETE/holiday-Florida-34692/Blue-Baron-PETE-RUDE-DISHONEST-RIP-OFF-TERRIBLE-CUSTOMER-SERVICE-SCAM-holiday-F-1082209. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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