• Report: #1119560

Complaint Review: Blue Crystal Software

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  • Submitted: Thu, January 30, 2014
  • Updated: Thu, January 30, 2014

  • Reported By: MichelleD — Denham Springs Louisiana
Blue Crystal Software
Nazareth, Pennsylvania USA

Blue Crystal Software Kennel Connection Does not offer access to software which you have already purchased. Nazareth Pennsylvania

*UPDATE Employee: Update Policy

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If you buy a new computer and try to install your current version of the software on your new computer, it will not let you use it because they don't give you a disk of your current version. When you install the version you have, it says you have the wrong version and closes the program. If you call the company to get a download of your current PAID FOR version, they lie and say they don't have access to it because "it would bog down the system" and that the only thing they can do offer the latest version for $350 because it's on sale right now. Blue Crystal Software is the only software company that I've ever heard of that doesn't offer downloads of software that you have already paid for. Stay far away from this company!!!


This report was posted on Ripoff Report on 01/30/2014 10:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Blue-Crystal-Software/Nazareth-Pennsylvania-18064/Blue-Crystal-Software-Kennel-Connection-Does-not-offer-access-to-software-which-you-have-1119560. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Update Policy

AUTHOR: Jennifer - ()

Blue Crystal Software Corporation offers updates and support for its products for a yearly support fee. This customer's support expired on January 31, 2011. Prior to that, on January 7, 2011, she downloaded the update she is writing about... 5.34d. We do not keep old updates, that is the responsibility of the client once they download them. As explained to her, we offer current updates only, which she can acquire for a one-time download fee of $129, or she can renew her support for $329 and get a year's worth of support and updates for her product. Current updates are available for clients with an active support plan.

A support renewal letter is sent out at the beginning of their renewal month, and it tells the client that they will be unable to download any updates or get support for their product once their support expires. Three emails are also sent through the end of their renewal month which also informs the client of this.

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