- Report: #862370
Complaint Review: blue rhino
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| blue rhino 470 westhanes mill road ste200
winston-salem, North Carolina United States of America |
|
blue rhino stole my 20lb. cylinder and exchanged it for a non refillable 15lb cylinder. winston-salem, North Carolina
*UPDATE Employee: Blue Rhino Clarification
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This is no longer the case. Now, when I exchange them, I get 15lbs of propane(25% less) and am not able to get them refilled elsewhere.
I bought and paid for (2) 20lb. tanks that I no longer own. I have been CHEATED. Nowhere did Lowes or Blue Rhino ever say that this would be the case.
They are pulling a fast one over their customers, DON'T fall for it.
This report was posted on Ripoff Report on 04/01/2012 07:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/blue-rhino/winston-salem-North-Carolina-27105/blue-rhino-stole-my-20lb-cylinder-and-exchanged-it-for-a-non-refillable-15lb-cylinder-w-862370. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Blue Rhino Clarification
AUTHOR: Blue Rhino - (United States of America)
SUBMITTED: Monday, April 09, 2012
Please note that Blue Rhino clearly marks on every tank and every display sign the amount of propane provided in our tanks, which is 15 lbs.
Once you buy Blue Rhino, you are free to take your tank and exchange it or refill it anywhere you choose. There is no requirement to return the tank to Lowe's or another Blue Rhino retailer. It is your tank.
Of course, we hope you will continue to choose Blue Rhino. Not only do we provide propane in our tanks, but each one is leak checked, inspected, cleaned, and delivered to a convenient retail location like Lowe's.
If we can be of further assistance, please contact Blue Rhino at 1.800.258.7466.
