Bluebird American express Bluebird Charged me twice for bill and having hard time getting my money back Osceola mills Pennsylvania

 I went to buy my kids stuff for Christmas and was told not enough money on card so went to bluebird card account and seen it was negative from Bluebird charging me twice for cable bill so I contacted bluebird on Friday they said it was the cable fault to contact them so after being on phone for two to three hours with cable company I talked to a supervisor and they told me that they understand but its not their fault but with the card so I tried calling the 24/7 number and nothing I am pissed and judt want my money back once I do I'm canceling card never dealing with bluebird or anything through American express again. ..