- Report: #238956
Report - Rebuttal - Arbitrate
Complaint Review: BlueMountain - American Greetings
BlueMountain - American GreetingsOne American Road Cleveland, Ohio U.S.A.
BlueMountain - American Greetings online greeting card company with impossible to contact directly customer service when there are issues. ripoff Cleveland Ohio
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I tried to contact Blue Mountain via the only presenting way they offer which is email only to be run around for about a month with form reply emails only. I gave up, asked them to cancel my subscription, and just wrote them off until this AM when I received an email from them saying that they were "auto-renewing" the subscription and charging the credit card I originally used to subscribe.
Contained within this post was a phone number which I called and spoke with an individual who basically was not able to hear what I had to say about their poor customer service, lack of providing any meaningful way to contact them, and refused when I raised the issue to process a credit for the time I have been unable to use my account saying that if I had followed some very obscurly placed linked information that I would have been able to contact technical support and get the issue resolved.
In the end, all I was able to accomplish was to finally cancel the auto-renew on the membership, I hope, so that I will no longer be billed to extend the subscription I can't use anyway.
This report was posted on Ripoff Report on 03/15/2007 05:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/BlueMountain-American-Greetings/Cleveland-Ohio-44144/BlueMountain-American-Greetings-online-greeting-card-company-with-impossible-to-contact-238956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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