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Report: #1156747

Complaint Review: BluePay - Internet

  • Submitted:
  • Updated:
  • Reported By: Tyler Jones — LOS ANGELES California
  • Author Not Confirmed What's this?
  • Why?
  • BluePay Internet USA

BluePay Fraud Naperville Internet

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I was approved for BluePay processing, but before my apporval I informed the sale represenative that my website had not been built yet because I was awaiting their approval to build and interegrate BluePay into my website. I was told that my ccount would be placed on seasaonal hold until my site was launched and that I would not be charged anything during this time. I ccouple of motnhs later I noticed charges to my business account. I called/emailed several times to speak with my sales represenative regrding the chareges. She assured me that she put it on seasoanl hold and she would check to see why they were charging me because there should not be a charge. My calls and emails went unresolved. Finally I stopped putting money in my business account since they were charing my account without authorization to start doing so. Then one day I get an email from risk management telling me that my account had been closed. I called risk mnagement and they told me my account was closed because they attempented to collect fees from my account but they were not able to. (which by the way charges only apply when you actually use the services, which I had nto yet because my site had not even launced.). I then explained to the represenataive in risk manangement that my sales represenative said my accoutn was on seasoanl hold and should not be charged. I also told them I had emails supporting my claims from the represenative. They did not care, did not look into it or open my account back up. I later left a message for the president of the company to call me. A week later no return call. I sent an email forwarding my complaint along with the email exchange between my respresanative and I where she states she put my account on seasonal hold. I got an emal back telling me to log on to my portal to see their repsonse. I attempted to log on but because the closed my account my attempts returned void. I then called to ask what the message said and the represenative said she could not tell me over the phone. I then called the risk mamangement department and she said they are not opening my account back and that was their final choice. I have lost thousands building a website around blue pay , I have lost 6 months of man hours creating this site, I was chareged fees I was not supposed to be charged. I now have to be a develoeper to re create my site around another vendors structure, which will also cost me more time. I am going to pursue this to the end. This is fraud. Collecting money for a service I have not received. I plan to fight them till the end and anyone that has been taken advantage of as I have I am willing to join forces to make them pay for their unethical practices.

This report was posted on Ripoff Report on 06/23/2014 07:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bluepay/internet/bluepay-fraud-naperville-internet-1156747. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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