• Report: #7516

Complaint Review: Bob Lanphere's Beaverton Honda Yamaha

  • Submitted: Sun, November 04, 2001
  • Updated: Wed, January 04, 2006

  • Reported By:Tigard OR
Bob Lanphere's Beaverton Honda Yamaha
10380 S.W. Cascade Blvd. Tigard, Oregon U.S.A.

BOB LANPHERE'S BEAVERTON HONDA YAMAHA RIP-OFF QUESTIONABLE DISCOUNTS PRACTICES

*Consumer Suggestion: Beaverton Honda Yamaha...

*0: YAMAHA CORP. IS GOOD BUSINESS/BOB LANPHERE JUST DOESN'T GET IT

*0: BOB LANPHERE'S WEB SITE CORRECTION

*0: BOB LANPHERE'S WEB SITE CORRECTION

*0: BOB LANPHERE'S WEB SITE CORRECTION

*0: BOB LANPHERE'S WEB SITE CORRECTION

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I recently purchased a '99 Yamaha V-Star Classic (XVS 650) at BOB LANPHERE'S HONDA/YAMAHA in Beaverton, Oregon. As part of my sales agreement, I was offered a 10 percent discount on accessories and clothing. After feeling good about my purchase (I'm a first-time motorcycle buyer), I decided to research other accessories on the internet for future consideration. What I found was disheartening.

In BOB LANPHERE'S internet site (www.bhy.com), I found that the DISCOUNTED prices that my accessories were sold to me were the same prices that anyone could receive if they purchased the same items over the internet. I purchased $611.88 worth of accessories and neted a $20.00 savings over internet prices.
Now, I'm no math wizard, but it looks like I was shorted approximately $41.00.

Another complaint. My bike did not have an owners manual and I was told that I could call Yamaha's toll free number to get one. When I called this number, I was told that I should have received one from my salesperson. I told the lady on the phone that my salesperson informed me that used bikes don't come with owners manuals. She assured me that I would be sent a copy. Roughly two months later, I still haven't received one. When I went in to BOB LANPHERE'S and told my salesperson this, he said the accessory department could order me one if I wanted to BUY IT!!! That would be approximately another $30.00.

You can rest assured that when it comes time for me to buy another bike or if anyone wants to know where to get a fair deal,BOB LANPHERE'S BEAVERTON HONDA/YAMAHA will be LAST on my list.

PS: Through my research, I also found that a $50.00 savings bond is offered from Yamaha Motor Corp. to purchasers of motorcycles who also complete a certified rider-safety course. Now I have to go back to BOB LANPHERE'S BEAVERTON HONDA/YAMAHA to receive the form to acquire this savings bond.

If you are a novice buyer, DO YOUR RESEARCH. DON"T TRUST THE SALES ESTABLISHMENT TO TREAT YOU FAIRLY AND TO NOTIFY YOU OF ALL THE PERKS THAT YOU'RE ENTITLED TO. I'm learning the hard way.

This report was posted on Ripoff Report on 11/04/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bob-Lanpheres-Beaverton-Honda-Yamaha/Tigard-Oregon-97223/BOB-LANPHERES-BEAVERTON-HONDA-YAMAHA-RIP-OFF-QUESTIONABLE-DISCOUNTS-PRACTICES-7516. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Beaverton Honda Yamaha...

AUTHOR: Robert - (U.S.A.)

I am not affiliated with Beaverton Honda Yamaha. But comparing the prices of any brick-and-mortar retail store to on-line prices is unfair.

On-line prices of ALL consumer goods are lower, whether you're buying motorcycle parts or a toaster oven. That's because retail stores incur expenses that on-line businesses don't have. And often, you must pay shipping costs when ordering goods on-line, which you do not incur when you buy something from a store.

I worked in independent, discount motorcycle parts shops for a decade. We could sell parts cheaper than the dealers down the street. Our store was in a ratty old building, my boss paid me diddly-squat, and we didn't have a bunch of office staff or mechanics on the payroll (who need to get paid every week no matter how busy the shop is).

We sold a lot of tires. The same tire we sold for 75 bucks was priced at 100 dollars at the dealership. But I would never accuse the dealers of "ripping people off."

An on-line retailer has even fewer expenses than a discount parts store. They have the flexibility of taking and filling orders at their leisure; they don't have to pay a counter-monkey like me to be there, nine to five, Monday through Saturday.

An on-line retailer has some phones, a few employees, some computers, and a warehouse full of merchandise. Tack on some shipping expenses, and that's all that needs to be built into the prices that are charged.

A motorcycle dealership has all those expenses. Plus, it pays rent, pays more staffers, and pays for someone else (wholesalers) to warehouse their parts, and deliver them to dealerships when they're ordered. And there's a lot of money tied-up in inventory; every bike that sits on a showroom floor costs the dealership more money every month. Those expenses are all built into the higher prices of parts and service at the dealership.

When your motorcycle tips over in the garage on Saturday afternoon and the clutch lever breaks off, it's bad news. You have a few options. Drive to your local dealer, which probably has the lever in stock, and buy it. If there's an independent shop nearby, they might have the part you need, for a little less money. Or you can order the clutch lever on-line, for an even-lower price. But you're not gonna be able to go for a ride on Sunday morning. The dealer charges more...but those extra dollars make those parts available to you when you need them.

Bottom line is, this was not a ripoff. Admittedly, the dealership could have handled the owner's manual issue a bit better. Poor customer service? Maybe. A ripoff? No, not even close.
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#2 0

YAMAHA CORP. IS GOOD BUSINESS/BOB LANPHERE JUST DOESN'T GET IT

AUTHOR: - ()

First and foremost, I was mistaken. It was pointed out to me that the $50.00 savings bond for the completion of a riders safety course is only available to purchasers of a new motorcycle. My purchase did not meet this requirement, therefore I did not qualify for this rebate. THIS WAS MY MISTAKE AND I EXCEPT FULL RESPONSIBILITY.



Second, in regards to my owners manual. Heather at YAMAHA MOTOR CORPORATION, USA, Cypress, CA notified me that the manuals for my bike were not in

stock. However, she contacted the printer of these manuals, and she had one printed and sent to me free of charge. This type of service is above and beyond, and I feel that I was treated MORE THAN FAIRLY by YAMAHA MOTOR CORP. A special thanks to Heather for excellent customer service.



Third, my response from BOB LANPHERE'S BEAVERTON YAMAHA was less than stellar. Apparently, they felt that I was trying to extort money from them. They explained that multiple pricing practices were customary. They also informed me that used bikes do not come with manuals, therefore they made no mistake. They also informed me of the above savings bond issue.



The last line of their response stated that I would not be receiving any refund at this time. Unfortunately, I never asked for a refund. I only wanted help in obtaining an owners manual.



In summation, I offer this.



1 - YAMAHA CORPORATION stands by their product. I am more than pleased with their service.



2 - Customer service is not in BOB LANPHERE'S BEAVERTON YAMAHA lexicon.

If you purchase from them, be prepared for amaturish sales tactics.



Finally, if you want excellent customer service, WINGMAN ENTERPRISES in northeast Portland goes above and beyond in regards to customer service. They are more than worth the trip from Beaverton.



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#3 0

BOB LANPHERE'S WEB SITE CORRECTION

AUTHOR: - ()

Bob Lanphere's web site is www.bhy.net NOT www.bhy.com.
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#4 0

BOB LANPHERE'S WEB SITE CORRECTION

AUTHOR: - ()

Bob Lanphere's web site is www.bhy.net NOT www.bhy.com.
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#5 0

BOB LANPHERE'S WEB SITE CORRECTION

AUTHOR: - ()

Bob Lanphere's web site is www.bhy.net NOT www.bhy.com.
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#6 0

BOB LANPHERE'S WEB SITE CORRECTION

AUTHOR: - ()

Bob Lanphere's web site is www.bhy.net NOT www.bhy.com.
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