- Report: #1103854
Report - Rebuttal - Arbitrate
Complaint Review: bob mills furniture
bob mills furniture2100 South 61st Street Temple, Texas USA
bob mills furniture 90 nights of 90 nights or it's 90% Free, B.S. Temple Texas
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Horrible experience. Purchased over $9,000.00 dollars worth of merchandise, and I have had nothing but issues from the day of delivery. Initial delivery: 1 1/2 hours late past the window time frame that was given. Did not have the necessary parts to put my daughters bed together. Delivered my $4,700 dollar mattress to some else on an earlier delivery, and tried to give me their mattress. Had to go back to the store the next day to try to get the parts to fix my daughters bed, and to have a new mattress made. One of the floor managers said that he would refund the shipping charges, but as of six weeks later, no refund. So the new mattress was delivered a week later, but this time they had the specific sides switched and we had to flip the mattress around so my wife and I could sleep on our specific sides. Some people may think I'm being picky, but at $4,700 dollars you would think that they could at least get the sides correct., and not have to flip the mattress around to make up for their mistake.
Now for the straw that broke the camel's back, or better yet my back. At the point of sell, we were informed that if we purchased the mattress protector, we would have 90 nights to try out the mattress, and if we were not satisfied, we could return the mattress and only be out a 10% restocking fee. You can even view ole bob mills himself where he says 90 nites for 90 nites or it's 90% free (Google bob mills 90 nights). Well, what they don't inform you is you can not get a refund. What you get is the pleasure of, in my case, paying $470 (10% restock fee) and then using the remaining $4,230 to purchase another bob mills mattress of equal or greater value. Yeah. Complete rip off. This was not expressed to my wife and I at the point of sale, and only brought up to my attention once I requested a refund. The floor manager informed me that they do not take back mattresses, and that no one in the business does. Well, he is either ignorant, or just lying to my face, as I know that Mattress Firm will refund 100% of your purchase price of the mattress, up to 100 days. I also know that Sleep Number also will allow you 100 days and refund you money minus the shipping charges, if you are not completely satisfied. Sorry to rant, but after retiring from the Army after 21 years, I was just looking for a comfortable bed to ease the wear and tear on my body. Unfortunately, I did not receive that from bob mills in Temple, TX; only the worst buying experience in my life.
This report was posted on Ripoff Report on 12/03/2013 04:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/bob-mills-furniture/Temple-Texas-76504/bob-mills-furniture-90-nights-of-90-nights-or-its-90-Free-BS-Temple-Texas-1103854. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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