- Report: #1105005
Report - Rebuttal - Arbitrate
Complaint Review: Body Renew Fitness
Body Renew Fitness170 Delco Plaza Winchester, Virginia USA
Nate at Body Renew Fitness is a liar and commits fraudulent acts that prevent you from cancelling membership Winchester Virginia
*Consumer Comment: Other problems with this facility
*REBUTTAL Owner of company: Nate is a Liar
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On November 7 of this year, My daughter and I visited the facility at Delco Plaza. We had the misfortune of working with Nate. I didn't have my wallet with me, but Nate wrote up a contract for me and agreed to let me call in later with payment info. He told me he couldn't give me a copy of the contract because no payment information was provided, that I would get a copy afterward. I was provided a copy of a physical training contract. Per that contract, I had 3 BUSINESS days to cancel my membership in writing. On the second business day, I delivered my cancellation letter. Nate left a voicemail the next day to let me know my cancellation wouldn't be honored because I didn't follow the rules required to cancel. I called back and explained to Nate that when a contract is written, ALL PARTIES must be provided a copy at the time of ratification. I told him I'd consider a membership later on, but at this time, I was leaving my cancellation in place. He said OK and I thought that was the end of it.
Fast forward to this past Monday. Body Renew Fitness deducted the monthly membership fee from my account. I went to the other location in Winchester and spoke with a Manager there. He told me that Nate didn't know what he was talking about and that my membership should have been canceled at the time I requested it. He told me to call the Delco Plaza location and speak with Andrew. I called them and had to leave a voicemail. In my message, I indicated that I wanted to speak with Andrew. The next day, Nate called me. I called back and asked for Andrew, but he was tied up. Didn't leave a message. Tried again today, Andrew was in a meeting. The message I left was "just tell him my name. He knows what I'm calling about". Two hours later, NATE calls me again...and has the nerve to be an a*****e on the phone! I have every right to be pissed off and he's got the nerve to act like he's doing me a favor by even speaking to me!
I told him I didn't want to speak with him, I wanted to speak with Andrew. He said I didn't need to speak with Andrew because the problem was already handled. I asked him how and told him he's trying to force me into a membership that was canceled. He said I didn't cancel in time, he never got the letter until 6 days after I visited the facility. I said that's a lie: you called me and left a voicemail about the day after I left it. He interrupted me and asked if I was going to give him a chance to speak because I wasn't letting him get a word in edgewise. I said Nate, you never gave me a copy of my contract. He had the audacity to say 'you never asked for it'. I said to him that it's illegal to do what he did and he then starts quoting from the contract that I STILL don't have a copy of. I told him cool. I already notified my bank that the charge is unauthorized. Contrary to what Nate believes, as long as I'm within the cancellation period (3 BUSINESS days), I can UNILATERALLY cancel the contract. I changed my card number as well.
I followed up with Kelly Callahan at the other location and she was EXTREMELY professional. She apologized for Nate's behavior and told me there is NOTHING in the system showing that I'm under contract. She agreed to reach out to corporate on my behalf and process the cancellation.
The reason I absolutely HATE gyms is because this is not the first time I've had an experience like I did with Nate.
This report was posted on Ripoff Report on 12/06/2013 04:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Body-Renew-Fitness/Winchester-Virginia-22605/Nate-at-Body-Renew-Fitness-is-a-liar-and-commits-fraudulent-acts-that-prevent-you-from-c-1105005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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