• Report: #1164261

Complaint Review: Bonded Adjustment CO.

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  • Submitted: Wed, July 23, 2014
  • Updated: Wed, July 23, 2014

  • Reported By: John Lee Hooker — Spokane Washington
Bonded Adjustment CO.
1229 W 1st Ave Spokane , Washington USA

Bonded Adjustment CO. Dennis E Dillin, Shaun A Bleeker, Jenny Kuntz Defraud clients and employees, Cheat clients out of fees, cheat collectors wages Spokane Washington

*Author of original report: Another Dissatisfied Previous Employees' Statement

*REBUTTAL Owner of company: Response from unnamed party (Emily Dipo Eads) is Scott Cauvels fiance

*REBUTTAL Owner of company: Disgruntled, fired employee who wont even use his own name

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Beware potential COLLECTION client or JAWB seeker,

Bonded Adjustment has defrauded their client base and collection staff for a number of years now.  The company changed ownership a few years ago and is now going down the shitter, with new ownership more interested in fleecing their client base and staff than creating a healthy, prosperous, and productive work environment. 

Beware potential new or active COLLECTION client....BAC will promise you a set of collection percentages paid to you upon asset recovery of your accounts that you list with them.  However, Mr. Dillin's greed is beyond reproach.  He will deliberately and willfully change your listed account to a "LEGAL" status to keep 50% or more of your money in his pocket.  Even though, NO legal action has taken place and he has NOT suffered any such expenses handling your account(s).  Oh, and his vice president Shaun Bleeker, what a joke, he will tell you that whatever transpired with your account is handled by Dennis Dillin, Shaun Bleeker will not even have the balls to tell his client base the truth in these matters.

Beware, don't waste your time with their "Acting Supervisor" Jenny Kunts.  This woman will lie to the teeth to keep you from getting your awarded funds for your listed collection accounts.  She is no more than a snake in the grass, all coiled up and hissing. 

After Bonded Adjustment has manipulated the numbers, don't expect to receive the pay check you worked for as a part of the collection staff at Bonded Adjustment.  Bonded Adjustments' current trickle down theory of diminishing returns will affect your commissions and accounts being properly remunerated to you.  There will be none paid or less than expected, trust me.  Mr. Dillin will not only screw the client for the almighty dollar, he will screw his employees even harder.  Don't expect to get a fat commission on that collection MR/MRS collector.  Mr. Dillin will feed you every excuse in the book not to pay you, or claim you never worked on that particular account.

Been there, done that!

This report was posted on Ripoff Report on 07/23/2014 04:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bonded-Adjustment-CO/Spokane-Washington-99201/Bonded-Adjustment-CO-Dennis-E-Dillin-Shaun-A-Bleeker-Jenny-Kuntz-Defraud-clients-and-e-1164261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Another Dissatisfied Previous Employees' Statement

AUTHOR: John Lee Hooker - ()

I also worked at this company. And have to agree with Mr. Hooker. I myself witnessed many of the above actions by this company. Not only do they knowingly cheat their clients and employees out of money, they like to emotionally harrass female employees with derogatory and demoralizing comments regarding their weight or apperance. I was personally in a meeting with the President, Vice-president, and acting supervisor and was told by Mr. Bleeker that he was "surprised you aren't as big as the couch you're sitting on" and that I needed to quit "snacking" so much. This was in reference to me partaking, and eating, in the weekly "snack days" that were REQUIRED of every employee to contribute to on a rotating schedule.

When I first started working for this company it was not the horrible favorite playing place that it had turned into. In 2009 they had a decent bonus/incentive program. However little by little each bonus or incentive oportunity was taken away. Everyone knows how the recent economic ressesion hurt a lot of businesses. It would be understandable to make a few changes. What would be shocking is that both the President and Vice-President still had enough money to  purchase things like building a 600k+ dollar house and purchasing brand new Jaguars, or taking vacations several times a year in Mexico or buying classic Harley Davidsons. When the employees had gone from having a Monthly "Top 3 Collector" bonus, a Bonus based on the number of Lawsuits to garnish wages, as well as a 401k matching program, and Medical/Dental/Vision plan. When I was, I feel, wrongfully treminated ALL of the aforementioned bonuses and plans were gone. The owners claimed it was all due to the economic ressesion and low collection numbers, yet they sure didn't lack all of their personal benefits or luxuries.

I too witnessed clients being cheated out of funds. On several occasions accounts, as Mr. Hooker perviously stated, were changed to a legal staus when a settlement offer was in the works just so BAC would collect 50% of the funds instead of the 20-30% or whatever was in the clients contract, that BAC would collect when the account was not in a legal status. BAC would purposely do this, without having to pay ANY sort of legal fees or even have their lawyer so much as look at the account. 

The owners of this company also played "favorties" with the employees. Basically if they liked you personally, you could almost do whatever you wanted, as long as you collected the minimum amount of money required. If you were not liked on a personal level, well you were singled out and made to feel like everything you did was not good enough. The month before I was fired, I had collected nearly 25k dollars in non-legal fees, the monthly average at that point had been 10-15k. I received no bonus or commisions. In fact I was told that it "wasn't from my work" but the previous collector who worked that accounts desk. The "desk" hadn't been worked on a daily basis for almost 2 months. That was the kind of environment you worked in if you were not a "favorite" of the owners.

I am seriously putting aside any of my own personal feelings, and simply stating what I witnessed happening in daily business pratices, to fellow employees, and expierenced for myself. 

It is also appalling that BAC would try and find some kind of way to take legal action against anyone for exercising their Right of Free Speech. That alone might be indicitive of the myopic, vindictive, and maniplutitive people that currntly run this business. It saddens me that what was once a decent place to work, if not the easist job as no one likes being called by a debot collector, had turned into such a demeaning, and sorrid place of business. Then to have the owner try and demonize and undermine anyone trying to report or state the actions taken by the owners/company, is a perfect example of what they are like.  

Could they have changed since I worked there? Maybe, but it does seem doubtful. The owners of that company seriously need to hire some sort of Human Resoures Department to handle their interactions with the employees. They can not separate personal feelings from business. When owners had a bad day, the employees were acutely aware.

Were Mr. Hooker or myself perfect employees? No, I do not think anyone can be considered a "perfect" employee. It was when Mr. Hooker started demanding accountability from the management, that the owners refused to acknowledge, did he start to get upset. Maybe Mr. Hooker could have found a lawyer or some sort of representation to help make his case or found some other avenue to force the ownership to remit the funds that he was due. Then it raised the question of how many times have they (the owners) changed accounts to prevent an employee from getting a bonus? I personally think after years of watching clients be cheated, then finding out he (Mr. Hooker) was being cheated as well, was the boiling point. After nearly 6 years of commiting 110% to the job and company, to be cheated out of what little bonus BAC would randomly deign to give a collector, he'd had enough. Only when Mr. Hooker called out the owners, and confronted them on their actions, was he terminated. As far as the hearings for Unemployment it took outright lies from the ownership and forcing other employees to lie as well. It was a farce and laughable at best. However it was just par for the course from and what we both wittnessed, and came to expect from BAC.

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#2 REBUTTAL Owner of company

Response from unnamed party (Emily Dipo Eads) is Scott Cauvels fiance

AUTHOR: Dennis Dillin - ()

Ms. Dipo Eads refers to Mr Hooker in her response.  Again citing a fictional character who is really Scott Cauvel her fiancee.  One would think her biased.   She too was terminated from this company.  She refers to hope things are better now....yes they are and they changed the day Dipo and Cauvel were terminated from this company.  Free Speech is one's guaranteed right but one has to question the validity of the source when spoken (written) by unnamed parties and fictional characters.   

Just because someone (Emily and Scott) say it's so doesnt mean that it's truthful. No matter how many times they say it even after nine months. 

The owners and happy employees of Bonded Adjustment Company



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#3 REBUTTAL Owner of company

Disgruntled, fired employee who wont even use his own name

AUTHOR: Dennis Dillin - ()

The person who filed the report real name is Scott Cauvel.  He was fired from this company for gross misconduct. He filed for unemployment, was denied, filed an appeal and was denied.  In the words of the administrative law judge 'the claimant was discharged from employment for deliberte violations or disregard of standards of behavior which the employer has the right to expect'  He was let go for insubordiate, rude, profane and inappropriate conduct.   He was fired 11-19-13.  This matter has been referred to legal counsel to determine what action will be taken against Mr Hooker/Cauvel.    Mr. Cauvel filed a complaint with Department of Labor and Industries as well.  A copy of this bogus report, using a false name has been given to them as well.

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