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Report: #1244666

Complaint Review: Book It Travel (Aurora, IL) - Aurora Illinois

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  • Reported By: Anonymous — Oklahoma USA
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  • Book It Travel (Aurora, IL) P.O. Box 756 Aurora, Illinois USA

Book It Travel Beware of the Free Cruise Offer - Total Scam - Consumer Fraud Aurora Illinois

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In 2014, I received a call from this company. The agent told me that I had won a free cruise. After a lot of questions on my part, I was told that the free cruise was being offered to me as a frequent cruiser and was part of Carnival, Norwegian, and Royal Caribbean's promotional activities.  The cruise was a 3 day cruise to the Bahamas, however, a 4th day could be purchased.  The cost to me was $100/per person + port fees and taxes on booking.  I was also told that I could take up to a party of 12 people limited to 4 total cabins. After talking to our friends, I paid a total of $800 to be able to take my husband's Shrine group.

 

Our group decided on a cruise date and documents were submitted to Book It Travel. 45 days from our chosen sailing date, I had not heard anything about cruise tickets and called Book It.  I was given a total run around, telling me that we couldn't cruise on our selected date due to a mistake on part with the cruise request form. I had not filled out the form 100% to their specifications, so another meeting with the group was in order and we were able to agree on another cruise date.  I reprinted the forms and resubmitted to Book It Travel following their directions to the "T".  Again, I heard nothing, so called them. Again I was given the run-around. That they were booking guests three months past the cruise date I had selected. I asked to talk to their CLIA representative and asked why, when I followed their directions to the "T", that I didn't get my requested group cruise. I got no co-operation at all, other than being told that I had to select my cruise date and CALL in.  My vouchers expire in December 2015 (per their form).  I refunded money to our entire group and decided to go it alone and try and book for just my husband and me.  Today, I got my form returned from the post office stamped "Return to Sender - Unclaimed - Unable to Forward". So, after four attempts to contact this company, they are not accepting my mailed requests?  Because I said I would turn them over to the State Attorney General?

 

Not really smart on their part.  Do not buy into a free cruise offer.  There are too many of them out there and this one is a total scam.

This report was posted on Ripoff Report on 07/27/2015 02:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/book-it-travel-aurora-il/aurora-illinois-60542/book-it-travel-beware-of-the-free-cruise-offer-total-scam-consumer-fraud-aurora-illi-1244666. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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