Complaint Review: bookholders.com - Internet Internet
- bookholders.com Internet United States of America
- Phone: 301-209-9313
- Web: www.bookholders.com
- Category: Book Stores
bookholders.com Book Holders Fraudulent Product Listing, and Unacceptable Response, Internet
*UPDATE Employee: BookHolders' Company Response
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I ordered a textbook by ISBN.
When it came in, the CD case (which is bound inside the textbook) had been opened, and the CD was missing.
I called the company and spoke with everyone from the first person who answers the phone, on up to the company manager. Each person along the way had the same answer: they claimed that because the listing for the book did not say "w/ CD" that I couldn't realistically expect the CD to be in there.
Of course, by definition, the ISBN that I ordered refers to a book/CD package--not just the book.
Saying that they didn't specifically say "w/ CD" and therefore can't expect it is like saying it didn't say "w/ page 235" and therefore a book missing that page is the customer's problem.
They told me I could pay to send the book back (having already paid $6.99 to have it shipped to me) and when they received it they would credit only the purchase price of the book. It would cost at least another $6.99 to ship it back.
The error was theirs, not mine, but they wanted me to pay for their mistake--and still wouldn't fix the problem.
Beware of ordering from this company, as they misrepresent the products they sell and will not rectify their mistakes. They tried to shirk their responsibility to me by claiming that they're a used bookstore and therefore "couldn't possibly know what the books contained."
I will never order from this company again. Ever.
(I have however contacted my credit card company; they are stopping the charge.)
This report was posted on Ripoff Report on 09/01/2010 01:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bookholderscom/internet/bookholderscom-book-holders-fraudulent-product-listing-and-unacceptable-response-intern-636510. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
BookHolders' Company Response
AUTHOR: BookHolders Support - (United States of America)
SUBMITTED: Wednesday, December 08, 2010
Your order has come to our attention and has been given corporate review. We would like to find a resolution to your order and assure you that customer service is our priority. If you could provide your order number we will see if we have another copy of the book with the CD available. Otherwise, if we do not we can provide you a full refund including your initial shipping and return shipping costs for sending the book back. Please contact us back with your name and order details. We sincerely apologize for the inconveniences that this has caused. James Woody Regional Manager jwoody@bookholders.com
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