Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #571758

Complaint Review: Booking.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Retat — Wailuku Hawaii United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Booking.com Internet United States of America

Booking.com False advertising, "About us site". states no cancellation fees, am being charged 100% cancellation fee Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I had read the 'about us' regarding Booking.com where they clearly state that they charge no cancellation fees.  I have to cancel a hotel booking for April, 2010, plenty of time.  


When I used their cancellation e-mail address, it stated that there may be a cancellation fee.  When I scrolled further,  the cancellation fee was the full price (100%) of the 2 night stay at the hotel.  I then tried to change the date, that fee was also 100%.  The following is copied from their web site.

How to change or cancel your booking
You can change or cancel your booking via our online self service tool myBooking: 
https://secure.booking.com/mybooking.html?bn

Benefits for customers

Lowest Prices

Booking.com guarantees the best hotel rates in both cities and regional destinations - ranging from small family hotels to luxury hotels.

No reservation fees

The Booking.com reservation service is free of charge. We do not charge you any booking fees, administration fees, or cancellation fees.

Secure booking

The Booking.com reservation system is secure and your credit card and personal information is encrypted. We work to high standards and guarantee your privacy. For further details, please check our privacy statement.


This report was posted on Ripoff Report on 02/19/2010 07:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bookingcom/internet/bookingcom-false-advertising-about-us-site-states-no-cancellation-fees-am-being-ch-571758. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now