• Report: #1141725

Complaint Review: boost mobile

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  • Submitted: Fri, April 25, 2014
  • Updated: Fri, April 25, 2014

  • Reported By: marc h — oxford Connecticut
boost mobile
Nationwide USA

boost mobile rip off from Boothmobile on data usage when you are in a Wifi zones. Nationwide

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I have had service with Boothmobile for past 1 1/2 yrs now.

they reduced my data speed for over usage. My phone usage is usally at home and at work where there is WiFi. I have many times called and asked why I was being stated as over usage and finding my speed was so slow.

 

The customer service doesn't explain why the reduction has taken place nor give detail solution to the issue.  The company's website also doesn't have any information or solutions.  Apprently when you are  in a Wi Fi zone ...you need to disable your Mobile data through your cellphone. I was never told by the customer service...but found out through my phone settings.  But if you call the customer's service...any rep that you get will never tell you to disable it to save your data usage...This is a total Rip Off from the company.  It is apprently clear that customer service is told not to inform the customers on how to efficiently use your data usage.

The company need to be responsible to the customers in giving accurate informations and resolutions.

 

SAVE YOUR DATA in wifi zone--->  got to Settings ->data usage

->Mobile data(disable)


This report was posted on Ripoff Report on 04/25/2014 12:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/boost-mobile-/nationwide/boost-mobile-rip-off-from-Boothmobile-on-data-usage-when-you-are-in-a-Wifi-zones-Nation-1141725. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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