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Report: #1320834

Complaint Review: Boost Mobile Cellular - Irvine California

  • Submitted:
  • Updated:
  • Reported By: Frank Ross — Saint Petersburg Florida USA
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  • Boost Mobile Cellular 8693 Irvine Center Drive Irvine, California USA

Boost Mobile Cellular Boost Mobile I called Boost Hello Mobile on 8-2-2016 and ask if my New Sprint Samsung Galaxy S5 SM-G900PZKASPR CDMA phone with Sprint SIM Card , SIMGLW206R, I ask if it was compatible on your Boost network and will my phone work with you. She assured me that it would work. Then I told her that I will gladly pay you as long as my phone will work with Boost Mobile but if it does not And I can’t make phone calls then I won’t pay you. Then she told me she needed my Visa credit card number, info I was told that she only needed my credit card info first but I would only billed if they could get my phone to work on your network. Well 4 different Boost IT Techs tried but failed to connect me to your network but I was still charged my credit card 32.50 + 14.31 = 46.81 This is WRONG. And my account was close 12 hours later. This is not right and I want a full refund. I never ever received your service at all. Irvine California

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I never receive Boost Mobiles Cellular service at all and was never able to make a phone call at all on my cell phone, (None) But I was still charged 32.50 + 14.34 = $46.81 for no service at all. Absolutely Nothing! They could have been honest and when they could not provide me with any service they should have gave my money back to my debt / bank card but they did not do this. The sales rep assured me told me if we cannot connect you then there would be No Charge she lied to me she tricked me and said she needed my bank(Visa)debt card information first then there IT Tech would see if it will connect or work. Four Techs tried and failed to connect to Boosts network. So as she told me earlier there would be no charge but when I checked my bank account I saw where they lied and charged me 32.50 + 14.31 = 46.81 for nothing.This is very wrong to Scam me out of my money.  Please help get this resolved.  

                                                                                 

                                                                                Thank you, Frank R

This report was posted on Ripoff Report on 08/05/2016 07:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/boost-mobile-cellular/irvine-california-92618/boost-mobile-cellular-boost-mobile-i-called-boost-hello-mobile-on-8-2-2016-and-ask-if-my-1320834. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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