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Report: #1244004

Complaint Review: Boost Mobile - Internet

  • Submitted:
  • Updated:
  • Reported By: Begonia03 — Tinton Falls New Jersey USA
  • Author Not Confirmed What's this?
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  • Boost Mobile Internet USA

Boost Mobile - misleading bait and switch 10 mg plan turned into 5 mg plan after 1 month Internet

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Started Boost service in May.  Offered plan for new customers that was 10 gig per month data for $35.  After two weeks of service received text from Boost that I was not eligible for plan and would be reduced to 5 gig.  Went to store where purchased phone and set up plan.  Owner of store said it didn't make sense and called Boost.  After about 10 min. of holdings etc., he put Boost representative on speakerphone who said that I received that message by mistake and to ignore it.  After one month of service received message that plan was changed to same $ amount but only 5 gig.  Went back to store.  Owner not there, clerk said offer was only if you transferred #, not get a new #.  Called owner and he disagreed with her and confirmed that Boost said I was entitled to 10 gig plan.  Called Boost and rep said no, only eligible for 5 gig.  I spoke with rep who said it was unfortunate but that was it.  I asked for supervisor, was told he would file a report and someone from boost would get back to me in 1-2 days.  That was a month ago.

This report was posted on Ripoff Report on 07/24/2015 07:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/boost-mobile/internet/boost-mobile-misleading-bait-and-switch-10-mg-plan-turned-into-5-mg-plan-after-1-month-1244004. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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