Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1247849

Complaint Review: BOOST MOBILE - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Unsatisfied Customer — freeport New York USA
  • Author Confirmed What's this?
  • Why?
  • BOOST MOBILE Nationwide USA

BOOST MOBILE BOOST MOBILE TO NOT BE TRUSTED Nationwide

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Unfortunately I have been a boost mobile customer for 10 years. I am very much loyal to the comapnies i enlist for services, but boost by far has been testing me with their very unprofessional "INTERNATIONAL" customer support staff. I am not sure if it is a "kanguage barrier" or is it that they are very much uneducated people who accept below minimum wage because they are unable to obtain anything better.

I had acquired a new phone and needed a SIM card to migrate the phone service to Boost (originally from Sprint). I opened this "CASE" at the end of July.  I had gone to a local store in Brooklyn, NY where the owner called boost to request the SIM card as boost does NOT supply their stores with extra SIM cards.

This transaction was completed and the customer service rep whom the owner spoke to "verified"  all my information and  completed the case and provided a case#. After waiting a little over 2 weeks with no receipt of SIM card i decided to "follow up" something (CSR usually does when an issue arises, or so i thought). It so happens that during this phone call i am notified that the previous case was "Closed" as they were UNABLE to verify my address.

WELL, after this very dissappointing to say the least, phone call i re-opened a new case. This was the 3rd of August. Being that i no longer depended nor trusted their CS department and took it upon myself to call to "follow up". The 4th all thru the 6th i was given the same information.... in a more intellectual way of stating things (cause we all know boost CSR are not capable of such terminologyh) they basically stated...... Due to the nature of this case and how we (boost) was at fault of closing previous case we will honor you with "Expedited" services and instead of a 7-10 turnaround you can expect delivery of SIM in 3-5 days.  

HA FUNNY! i decided to call Aaugust 7th to just make sure i was not being jerked around giving false information. GUESS WHAT??? spoke to ANOTHER supervisor and to my surprise i was being JERKED once again!!!!

Turns out BOOST does not honor expedited services as they use a FREE mail carrier service. I did not know BOOST is facing such Financial hardship that expedited mail is not something they can offer to compensate for THEIR error. So here we are August 11th and I have yet to receive a SIM card.

I think that complaints need to be continously filed against companies like this so that internally they can begin to address all the discrepancies caused by their CSR as well as those that call themselves "upper management"

Its insane that after 10 years of being with boost i am now entertaining the idea of moving on to another company.

FIX YOUR CUSTOMER SERVICE DEPARTMENT/REPS AS WELL AS UPPER MANAGEMENT WITH EITHER EXTENSIVE TRAINING OR WITH REPLACEMENT WITH PEOPLE THAT ARE MORE ADEQUATELY TRAINED AND ABLE TO EXECUTE ALL INQUIRIES DONE. THIS MAY HELP BOOST BECOME WHAT IT ONCE WAS. A RECOMMENDABLE, DEPENDABLE, EASY ON THE POCKETS, CREDIT WORTHY COMPANY.

 

 

This report was posted on Ripoff Report on 08/11/2015 01:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/boost-mobile/nationwide/boost-mobile-boost-mobile-to-not-be-trusted-nationwide-1247849. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now