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Report: #1306332

Complaint Review: Boost Mobile - Nationwide

  • Submitted:
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  • Reported By: Aggyness — Dallas Texas USA
  • Author Confirmed What's this?
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  • Boost Mobile Nationwide USA

Boost Mobile Terrible customer "Support"; no service in emergencies! Nationwide

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Reasons why I left Boost:

- Endless network issues (resulting in days-long outages) are always met with the same “we’re upgrading towers in your area” excuse; if you’ve upgraded your towers so much, shouldn’t they be flawless by now???
- The website/app makeover feels far more watered down when trying to locate/modify account information; I couldn’t even check if the promotional +2GB of data still applied to my account.
- When contacting support online, my request that they e-mail me instead of calling (because I’m at work) was always ignored.
- I recently started getting roaming warnings for little things like entering the parking garage under my office.
- 4G was a VERY rare sight to see in my phone’s status bar. Antenna was always at 0.5 out of 5, no matter how often I reset the PRL, etc.
- I didn’t enjoy visiting the physical Boost store in Farmers Branch, TX. The employees weren’t helpful in addressing my issue and they kept blasting mariachi music from a boom box on the counter.
- It took nearly FIFTEEN MINUTES to get a customer service rep on the line yesterday after meandering through an extremely frustrating web of automated menus; once I was transferred to -another- person, the new rep refused to provide me with my account number, and instead proceeded to aggressively pester me with other questions.

And the tipping point, the absolute LAST STRAW:

- My fiancé had an emergency in the middle of the night, half an hour away. He called me 17 times. How many missed calls did I have? ZERO. That was completely unacceptable, and had become a more prevalent occurrence in recent months. If i can’t be reached, what’s the point of paying for the service? With how terrible my service was since I first signed up on 1/21/2014, I know I deserve a big, fat refund.

The only UNLIMITED thing you get with Boost is PROBLEMS.

I am now a very happy T-Mobile customer and get outstanding service for the same price. Should’ve switched a long time ago and saved myself all this hassle and stress. Prepare to lose at least two more customers, Boost, because I’ll be aiding in switching my parents over soon.

I am posting this review on multiple sites while Boost refuses to even acknowledge my issues on social media.

This report was posted on Ripoff Report on 05/18/2016 12:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/boost-mobile/nationwide/boost-mobile-terrible-customer-support-no-service-in-emergencies-nationwide-1306332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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