- Report: #1159504
Report - Rebuttal - Arbitrate
Complaint Review: boost mobile
boost mobile bought a brand new phone it was a piece of junk and they want me to pay for it to Goa to repair to Texas from Florida Titusville Nationwide
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I bought a brand new boost phone and a month's worth of service. phone like a piece of junk nothing would work right on it. I spent the first 10 days mad messing up all my calls text and email. boost customer service kept doing updates and upgrade to the phone. finally they decided the phone had an internal issue and gave me the warranty phone number and told me I needed to get a replacement phone because I had a one year warranty. I called the warranty people went through a bunch of BS with them and then they tell me I have to pay shipping to send the phone from Florida to Texas for 10 days to be repaired. they would then send the phone back if it still had issues I could pay to send it to them again and 10 days later they would finally send me a new phone. meanwhile the month of service I have prepaid for is just being wasted because I have know phone to use. the worst customer service I have I ever had in my life obviously they sent the phone two me broke because I've been call in them everyday since the first day I got the phone with all the problems. they don't care I'm a single disabled mother with a six year old and I need a phone in case of emergencies. I beg them to please send me the new phone let me keep the crappy one to use it in case I need to call 911 or something. and then I would send them this phone back I have no use for it and they refused. I am getting a phone from metro for free and turning their service on so much for the month I already paid for with the boost. they can stick it. stay away from boost
This report was posted on Ripoff Report on 07/03/2014 09:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/boost-mobile/nationwide/boost-mobile-bought-a-brand-new-phone-it-was-a-piece-of-junk-and-they-want-me-to-pay-for-1159504. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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