ED Magedson – Founder
Boost MobilePlainfield, Indiana USA
Boost Mobile Sells defective phone and won't honor guarantee Plainfield Indiana
I spent over $200 buying the HTC One android smartphone from Boost Mobile's website at www.boostmobile.com. I was very cautious to make sure there was a moneyback guarantee since $200 is a lot of money to me and since online purchases of this type are somethimes prone to damage during shipping. The 14-day return guarantee was enough for me to place the order.
I've had the phone exactly one week and now there are 2 major issues; a hairline crack on the screen and the phone sometimes only works while on speaker (I can't hold to to my ear and speak privately). I called yesterday and after 30 minutes of runaround, here are the 3 options I'm faced with. One, return the phone and wait up to 3 weeks to get my money back. Two, wait for corporate to preliminarily approve a replacement, at which point I ship the phone back for them to review and decide whether a replacement should be issued (again), at which point hope they ship out a replacement, at which point find myself having been without a phone for 10 to 14 days (best case scenario). Or three, file an insurance claim using the new handset insurance I added a week ago when I first activated it, which of course, has a $100 deductible.
So basically, Boost Mobile has no interest in taking care of their customers. And to them, a 14-day moneyback guarantee is a far cry from adequate customer service.
If you intend on buying a new phone, DON'T do it through www.boostmobile.com! Pay the extra money and buy it from a store; and you might want to avoid Boost entirely because obviously their concept of customer service probably extends to their actual store locations as well.
This report was posted on Ripoff Report on 12/24/2013 11:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Boost-Mobile/Plainfield-Indiana-46168/Boost-Mobile-Sells-defective-phone-and-wont-honor-guarantee-Plainfield-Indiana-1109665. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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