- Report: #1069669
Report - Rebuttal - Arbitrate
Complaint Review: Boostmobile
Boostmobile510 parkridge dr www.boostmobile.com, Select State/Province USA
Boostmobile Boostmobile refused to refund unauthorized charges after phone was disconnected. www.boostmobile.com CA - California
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I lost my phone in May. I reported the loss to Boostmobile in June, both by phone and by email. Boostmobile responded by email and acknowledged the loss. Boostmobile suspended my account. However, since I was on autopay, Boostmobile continued to bill me. Once you have elected autopay, on Boostmobile you cannot disable that function. I called to disable and they reused to do so, even though the account is suspended, and I no longer possess the cellphone. So they keep charging me. When I call, they bounce me from department to department. They absolutely refuse to refund the charges even though the account is closed and they will not turn off the autopay. I keep getting a rep named "derek" and he just hangs up on me when I identify myself. They will not transfer me to a manager. They all claim that they ARE the manager. I have made numerous attempts through their website to get a resolution - and cannot get anywhere with it.
One representative told me that the only way I can get a refund is to simply dispute the charge every month through the bank.
Since when does an autopay election mean in perpetuity?
This report was posted on Ripoff Report on 07/24/2013 10:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Boostmobile/wwwboostmobilecom-Select-StateProvince-93610/Boostmobile-Boostmobile-refused-to-refund-unauthorized-charges-after-phone-was-disconnect-1069669. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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