• Report: #759299

Complaint Review: borderline bp gas station

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  • Submitted: Mon, August 01, 2011
  • Updated: Mon, August 01, 2011

  • Reported By: kurt — clyman Wisconsin United States of America
borderline bp gas station
n549 boulder road watertown, Wisconsin United States of America

borderline bp gas station used my debit card to by 15.00 worth of gas and charged me a extra100.00 watertown, Wisconsin

*Consumer Comment: Kroger does this too

*Consumer Comment: It will be back

*Consumer Suggestion: This is a common practice by retailers

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I stopped at the bp gas station paid at the pump and spent 15.00 dollars. i got home in about half a hour and looked at my bank statement and boy was i supprised. the bp gas station charged me a extra 100.00 dollars for useing my debir card. i called the bp gas station and was told it was my bank doing this not bp. so i called my bank and told them what was going on and they said that this is not the first time they have herd of this.that the bp stations are doing this on a daily basis.i do not think this is good business i had the money in the account but what if someone else did this and did not have enough funds to cover it. this should be stopped now i will tell everyone i know about this and will suggest useing another gas station in the future. im done with bp.

This report was posted on Ripoff Report on 08/01/2011 01:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/borderline-bp-gas-station/watertown-Wisconsin-/borderline-bp-gas-station-used-my-debit-card-to-by-1500-worth-of-gas-and-charged-me-a-ex-759299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Kroger does this too

AUTHOR: mr rik - (USA)

You shouldn't be buying from these places anyway if you value your car.

When you use a CREDIT card, you usually are only charged ONE dollar.  

Quite a difference huh?

It's your money, you have to protect it!
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#2 Consumer Comment

It will be back

AUTHOR: Robert - (U.S.A.)

Your money will be put back.  What you are probably seeing is a "Hold".

BP was technically correct in that it is the bank that is holding the money.   But your bank has put a hold on that money at the request of BP.   And until the hold expires the only one who can release it is BP.  The amount of the hold is specified by the merchant doing the hold, and when you do Pay-At-The-Pump it can be anywhere from about $50-$75 on average depending on the station.  With the cost of gas $100 is becoming a little more common, and I have heard a few as high as $125.

As for the hold expiring.  This is bank dependent and the average is between 2-3 days, however some banks may keep the hold for up to a couple of weeks.

The problem in your case is that this hold should normally be released when you complete the sale, but in this case it was not.  The hold was placed because when you Pay-At-The-Pump they don't know how much you are going to get so they hold a specific amount.  If you actually let it pump to $100 you would have found that the pump actually shuts off.  This could happen anytime you Pay-At-The-Pump.  The way to avoid this is to go inside to the cashier and request a specific amount of gas.  In that case they will only charge you for that amount with no extra holds.
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#3 Consumer Suggestion

This is a common practice by retailers


They put a hold on the extra money long enough to be sure your transaction clears. They don't know how much hour total purchase will be when you start pumping your gas.  They are "holding" the $100.00 to assure the payment up to that amount.  No one stole anything from you.

You would be a lot better off, if possible to use your credit card or cash for this type of purchase.

It's NOT the banks fault.

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