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Report: #1302804

Complaint Review: Bosch - Nationwide

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  • Bosch Nationwide USA

Bosch and Lowes bosch and lowes team up to screw the public Weaverville North Carolina Nationwide

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"A Lowes Protection Plan starts the day you purchase it and provides coverage for 3 to 5 years along with benefits not covered by the manufacturer"   ---Quoted from Lowes customer protection brochure.

Bought a Bosch dishwasher at Lowes in Sept. Paid extra for Lowes 3 yr additional warranty, which states that if the machine can't be fixed in a reasonable time, they would replace it.   By Jan, it was leaving dirt and grime on the dishware.  We call Lowes, and they acted very concerned. They set up a service call for us but didn't tell us it was going through Bosch. So Bosch sends a company by the name "All Pro Appliances".  After opening the machine door, he looked at the inside, and deducted what our problem was is that we put the detergent cube in the proper compartment in the door.  He said in order for the soap to work, we  had to throw it in the bottom of the machine.

We obeyed for one week, then the machine didn't pump right. This is a problem that we were told that Bosch machines suffer from alot.  Same guy comes back and tells us that the pump and control board were shot.  I told him the machine was only 5 mos. old, and if these don't work, thats pretty much the whole machine so they should just give me a new one.   The repair guy agreed and said he would write it up as unrepairable.  The replacement was to come on a wednesday.  The night before, I get a phone call from a bosch supervisor who informed me that we would not be getting a new machine.  Instead they were ordering new parts to fix it. I was told it would be 6 to ten days before they come in.

On service call#3 the All Pro service guy said he was not going to take the job, no reason given.  So bosch told me to find another appliance repair compqany to fix it.  But they had to have them on their list of companies they work with.  (didn't know this was my job.)

I could go on with this till you find yourself reading a short story novel because the treatment I got was terrible!!  The flat out lies I was told by the Bosch SUPERVISOR TEAM is inexcusable. As an honorable mention, I must bring up the supervisor who when my wife asked him if he could relate to our situation, he said very arrogantly, "nope, I don't even own a dishwasher!                     

I must tell you now that it is TEN WEEKS and I still have no dishwasher. 

I am a disabled vet who lost his leg serving this country. For the past ten weeks, I am standing next to my $700 beautiful broken bosch.

No more bosch, and Lowes only for the stuff Ace hardware does not have.

People we can't continue to be "sheeple" anymore!  If enough of us stand firm, they WILL listen!!

 Whatever happened to customer service!!

 

Feel free to email me at reslermwilliam@aol.com if you want to hear more.

This report was posted on Ripoff Report on 04/30/2016 10:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bosch/nationwide/bosch-and-lowes-bosch-and-lowes-team-up-to-screw-the-public-weaverville-north-carolina-na-1302804. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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