• Report: #1048780

Complaint Review: Boss Resurfacing & Outdoor Living

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  • Submitted: Mon, May 06, 2013
  • Updated: Mon, May 06, 2013

  • Reported By: Frank — Coppell Texas
Boss Resurfacing & Outdoor Living
321 E. Northwest Hwy. Grapevine, Texas USA

Boss Resurfacing & Outdoor Living Would not fulfill lifetime warranty on faulty product Grapevine Texas

*Author of original report: Follow up number 1:

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I had an epoxy floor system applied on my back patio two years ago. The company insures a lifetime warranty on their product. After 8 moths, the epoxy started coming up in multiple places. After informing the company, they "patched" the damage, which held up for about 2 weeks.

I've tried contacting the company multiple times, and every time they've given me the run-around. I finally decided to go to their place of business and confront them in person. They are refusing to honor their lifetime warranty, and instead, offered to fix it for a fee (about half of what it cost originally, and they only want to remove the part that's coming up and redo that section). 

I contacted another company to give me an estimate on the damage, and he told me that they should be honoring their warranty. 


This report was posted on Ripoff Report on 05/06/2013 12:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Boss-Resurfacing-Outdoor-Living/Grapevine-Texas-76051/Boss-Resurfacing-Outdoor-Living-Would-not-fulfill-lifetime-warranty-on-faulty-product-1048780. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
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#1 Author of original report

Follow up number 1:

AUTHOR: Frank - ()

 

After a number of conversations with both Keith and Susan, Boss has agreed to put our patio on the schedule for a redo.  I will follow up on this forum when the work is completed to our satisfaction.

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