- Report: #277022
Report - Rebuttal - Arbitrate
Complaint Review: BP Customer Service
BP Customer ServiceP.O. Box 15299 Wilmington, Delaware U.S.A.
BP Customer Service Poor Customer Service Wilmington Delaware
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Wilmington, DE 19850-5299
October 4, 2007
Ref: Acct: *** ****
On the bill for 07/28/07 08/27/07 I was charged 69.00 for SFM*BP Motor Club, charge date 8.07.07. with payment due by 09/21/07. On 09/04/07 I received the bill and call Customer Service and explained I no longer owned a vehicle and did not need the Motor Club. I was told I would receive a credit but it might take a couple of cycles to clear this up.
On 10/02/07 I received a bill reflecting a credit of $63.25, 09/05/07, for SFM*BP Motor Club. The credit should have been for the $69.00. As a result of this I was charged finance charges and showed a new balance of $7.75. I called Customer Service and explained my previous call and did not own a vehicle. The best answer I got was I got a credit of 63.25 on the fwd balance of $69.00 and nothing could be done.
I have been a customer of your company and legacy companies for over 30 years, spending thousands of dollars with your firm and have never seen such lack of cooperation. I immediately told the customer rep that I would send a check for $7.75 but I should not have to pay for a product I did not need and to cancel my card and to take me off the BP mailing list. The reply was sorry. So much for Customer Service.
Lampasas, Texas 76550-8846
Cc: BP America Inc.
4101 Winfield Rd.
Warrenville, Il 60555
This report was posted on Ripoff Report on 10/04/2007 09:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/BP-Customer-Service/Wilmington-Delaware-15299/BP-Customer-Service-Poor-Customer-Service-Wilmington-Delaware-277022. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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