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  • Report: #1068758

Complaint Review: BRAINBUYS.COM

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  • Submitted: Sat, July 20, 2013
  • Updated: Sat, July 20, 2013

  • Reported By: Jmass — Lowell Massachusetts
BRAINBUYS.COM
204 Golfview Drive, #104 Monica, Pennsylvania USA

BRAINBUYS.COM They Offer a free trial on Ad websites, no disclosures when free trial end, charge your ccard advance $84.90. Monica Pennsylvania

*Consumer Comment: I did email within 3 days

*Author of original report: Problem Solve

*Consumer Suggestion: It says it in the TOC

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Used FREE trial offer i=on one website they promote. After few days that charge to my credit card $84.90 with out no permission or my concern. 

I call the company customer service line, talk to rep and couldnt solve my revert charge. I ask them where in the site they disclose or I sing or click any pre-permission to authorized them to charge the amount previously mention. They told me the it was part of the trial offer, that Iif I didnt call to cancel they will charge to my credit card.

Then I ask them, where in the trial offer I authorized you to charge and where in the offer diclose the END period of the Free trial. She couldnt tell me.

Call back try to speak with a supervisor an told me that they will not refund my fund. 

My suggestion, DO NOT DEAL WITH THIS SCAM ARTIST. 


This report was posted on Ripoff Report on 07/20/2013 05:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/BRAINBUYSCOM/Monica-Pennsylvania-15061/BRAINBUYSCOM-They-Offer-a-free-trial-on-Ad-websites-no-disclosures-when-free-trial-end-1068758. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

I did email within 3 days

AUTHOR: Andi - ()

I could not get throught the phone number all morning on Sunday 8773061163 so I emailed at 3:13 pm to cancel within the 72 hours and when I was charged on Monday 49.98 called waited for 40  minutes to get through was told that I could not cancel.  Went to a supervisor Ryan and was told that they did not recieve the email in time.  I have a confirmation email and offered to forward the email to them and he said no and there was nothing they could do... Well there is something I can do.. this company has an F rating on the BBB which I find funny because you can buy an A with the BBB... the mailing address is in Monaca Pa.  I asked for the owner name and email address and was told by Ryan that he could not give it to me.  I live in Pittsburgh and contacted the local news station to look into this company but I am going to take a ride to see what this is.  I have been in customer service for many years and am a small business owner myself.  This is a RIPOFF no question.  I canceled and was still charged and not even given a chance to prove that I emailed them on time.  I filed a charge dispute with my Bank and they are  going after them for the charges.  I gave them the proof of my cancelation.  All I can say is do that and maybe they will be gone.  I also am going to call the FTC about this company...

 

To many things wrong here.  To many red flags.  

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#2 Author of original report

Problem Solve

AUTHOR: Jmass - ()

 

Issue was successfully resolved.

 

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#3 Consumer Suggestion

It says it in the TOC

AUTHOR: ItsOkayKay - ()

This is a clear example of people who do not read the terms and conditions. It clearly states on the free trial offer page, "If you are dissatisfied with your BrainBuys Premium Membership, simply call or email us to cancel your automatic membership renewal within your 3-day trial period and you will not be billed anything further. At the end of your 3-day trial period, your credit or debit card will be billed the low price of $84.90, and you will receive 60 more days of premium user account access." However, if you do not read the Terms and Conditions you will not see this and will file lame reports against the company. BrainBuys is not a scam, it literally took two minutes to cancel over the phone, and they still let me keep the 2 gift cards I purchased.

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