- Report: #1062299
Report - Rebuttal - Arbitrate
Complaint Review: Brandefind
Brandefind15245 NW Greenbrier Pkwy, Beaverton, , Oregon USA
Brandefind Does not provide services promised!! Beaverton, Oregon
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I am a Realtor and saw their ad on facebook how another Realtor had jumped his business from like 5 real estate deals to 200 deals that year from this FB advertising campaign. I called the company to get more information. I was told for $200 per month and a $95 set up fee they would get me started. She would design my ads right then. (Was not very keen on wording for Real Estate advertising which was disappointing. I had to come up with better verbaige that made sense because she didn't understand how to market a Realtor. The ads were very short and to the point but I was told that everyone in my town that was online searching for real estate to buy or sell or short sale etc that was on FB would see my ad. I was also told someone would contact me and touch base with me to see what kind of responses I was getting from the ads and that they would be sending me traffic reports. That I would also receive a welcome letter. Well, here it is 30 days later and I've asked all my FB friends if any have seen my ad and until yesterday only one person said she saw my ad once but it had been awhile. Now I have about 500+ friends and you think more than one of them would have seen my ad since many are clients, prospects or people in my business looking up real estate on line all the time! But nothing! You cannot see your own ads either. So you have no real way of checking to see if they are really up or not other than someone else seeing them. I was also told that I had 30,000 hits to my website. Really, 30,000 and not one phone call or email or text or inquiry? I just received 3 free leads from a popular real estate website for free and my homes are listed on their for free! And I am paying them $200 per month why? To be branded? My face and name are already out there being branded for free! So not one phone call. I was told I recieved a welcome email, I told them I did not receive it. They said yes you did but you didn't open it. Oh so you can see that I never opened my welcome email, so maybe I never saw it come through, wouldn't you call me and follow up since I just spent $295 with your company. And you promised to call and follow up with me but never did.
I was just billed for a second month and called and cancelled. They did not want to refund my money for the 2nd month, but I complained to the person who did my ad and she reversed the charges, but would not reimburse me for the previous month even though she didn't follow up with me to see if I was getting any results, because if I wasn't she was suppose to change up my ads, but she didn't. So with 30,000 supposed hits and all this amazing traffic was why she never called me, but not one lead, not one client call, email, nothing! As far as I know those numbers are made up. I'm calling my broker to find out how I can check my hits on my website myself.
My advice, you don't get what you pay for. They don't do what they promise. Don't waste your money. You can use Trulia, Zillow or Realtor.com for free and get better results!
This report was posted on Ripoff Report on 06/26/2013 12:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Brandefind/Beaverton-Oregon-97006/Brandefind-Does-not-provide-services-promised-Beaverton-Oregon-1062299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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