ED Magedson – Founder
Brands on Sale466 Lugonia Avenue Redlands, California USA
Brands on Sale has the Worst Customer Service Department ever encountered. Redlands California
This company failed to notify me of an item being out of stock after it allowed me to order the item as "in stock"; and with expedited shipping. upon a lack of shippment notification, i contacted this company to inquire the status only to discover this for myself. I requested a larger but instock item as a substitute and the refused to express ship the item in order to compensate for their customer service's team failure to contact me. instead they gave me 2 options pay for the express shipping myself (an extra $60 on a $60 order)no they would not compensate or else "shop elsewhere". I was MORTIFIED at the attitude of not only the CS agent Joan but also Janelle her supervisor who took the same attitude - don't like it shop somewhere else. And so i did!
I wish i had googled this company in advance, apparently my experience with this company seems to be a recurring theme with so many others having a similiar experience and as i see, with the same customer service reps.
This report was posted on Ripoff Report on 10/23/2013 08:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Brands-on-Sale/Redlands-California-92374/Brands-on-Sale-has-the-Worst-Customer-Service-Department-ever-encountered-Redlands-Calif-1093991. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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