- Report: #1093991
Report - Rebuttal - Arbitrate
Complaint Review: Brands on Sale
Brands on Sale466 Lugonia Avenue Redlands, California USA
Brands on Sale has the Worst Customer Service Department ever encountered. Redlands California
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This company failed to notify me of an item being out of stock after it allowed me to order the item as "in stock"; and with expedited shipping. upon a lack of shippment notification, i contacted this company to inquire the status only to discover this for myself. I requested a larger but instock item as a substitute and the refused to express ship the item in order to compensate for their customer service's team failure to contact me. instead they gave me 2 options pay for the express shipping myself (an extra $60 on a $60 order)no they would not compensate or else "shop elsewhere". I was MORTIFIED at the attitude of not only the CS agent Joan but also Janelle her supervisor who took the same attitude - don't like it shop somewhere else. And so i did!
I wish i had googled this company in advance, apparently my experience with this company seems to be a recurring theme with so many others having a similiar experience and as i see, with the same customer service reps.
This report was posted on Ripoff Report on 10/23/2013 08:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Brands-on-Sale/Redlands-California-92374/Brands-on-Sale-has-the-Worst-Customer-Service-Department-ever-encountered-Redlands-Calif-1093991. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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