- Report: #814840
Report - Rebuttal - Arbitrate
Complaint Review: Bravofly.com
Bravofly.com30, Corso San Gottardo chiasso, Select State/Province United States of America
Bravofly.com bravofly Group sneaky business practices chiasso, Other
*Author of original report: BRAVOFLY.COM
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Finally decided to cancel due to difficulties and rudeness and wanted a full refund, or at least the amount of refund you'd expect here if you cancelled a flight, perhaps 10%-20%.
I contacted my credit card company and they put a temporary hold. In the meantime, Bravofly sends me an email of a $63 refund for $400+ tickets I NEVER CHOSE. Emails from them in response to mine are full of lies. They insisted I made the wrong choice, then they said I clicked to them through another website and THAT website made the booking error! Stuff like that. Refuse to take responsibility that websites can make errors like that!
Received a call today that Bravofly will not accept my credit from the credit card! And here's the catch-22....the only proof I can submit would be confirmation of the flight I wanted!!! A joke, right? Now how could I do that If I never received the flight I wanted???
I don't know what other recourse I have being in the US and where they are. If anyone knows any legal recourse I might have I would love to hear it. Otherwise, I am being robbed of $400+_ for a flight I didn't want and the calls I made that they charge for(!) to correct the error THEY MADE. Perhaps they think all Americans are rich?? I saved long and hard for this trip and $400 is a HUGE amount to us.
And I won't be surprised if Sofia (yes, I received emails from her and I see her responses here) responds to this with her lies. She tries to sound professional, but the company is a SCAM. And if there is no legal recourse, I am copying this letter and will be posting it all over the internet, and even if nothing can be done, sending it to any country's consumer agency. I have already done some of that and the company is being investigated by a UK organization, I believe.
In sum, BRAVOFLY, COM IS A SCAM!! THEY ARE ROBBERS. DO NOT EVER, EVER, GO TO THEIR WEBSITE!!!!
This report was posted on Ripoff Report on 12/28/2011 11:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bravoflycom/chiasso-Select-StateProvince-/Bravoflycom-bravofly-Group-sneaky-business-practices-chiasso-Other-814840. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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