• Report: #997306

Complaint Review: bravofly.com

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  • Submitted: Tue, January 15, 2013
  • Updated: Mon, February 04, 2013

  • Reported By: AHAMED — HOBOKEN New Jersey United States of America
Internet Switzerland

bravofly.com The Bravofly Group's headquarters is in Chiasso, Switzerland. Fake Travel Agent - Be carefull, Internet

*UPDATE Employee: Airline Tickets

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This company  http://www.bravofly.com is fraud. They will give you fake tickets and no refund. We have bought tickets that was fake. No record. and when we asked for refund they say airline has not issued the ticket or airline didnt refund the money. 

And they are telling us it can take upto 6 months to get the refund of a ticket that never used. DONT USE THEM . THER ARE BIG TIME FRAUD. 

This report was posted on Ripoff Report on 01/15/2013 01:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/bravoflycom/internet/bravoflycom-The-Bravofly-Groups-headquarters-is-in-Chiasso-Switzerland-Fake-Travel-Ag-997306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Airline Tickets

AUTHOR: Sofia Bravofly - (Switzerland)

Dear Ahamed,

We offer flights from over 400 traditional and low cost airlines and all flights purchased through our website (www.bravofly.com) are valid travel documents worldwide and we are sorry that you may think the contrary.

Moreover, when claiming for a refund on a ticket, whether an airline offers a refund for a cancellation and the amount of it depends both on the airline and the type of ticket purchased as rules vary greatly. This also applies to the time taken to process the refund as until the airline has approved the refund we are unable to do so ourselves with the client. 

We hope we have clarified the situation , while we are respectly accept your opinon. In any case, If you can provide us with your Bravofly Booking Reference we would be happy to investigate your claim.

Kind regards, Sofia

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