• Report: #1093537

Complaint Review: Brazil Body Now

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  • Submitted: Mon, October 21, 2013
  • Updated: Mon, October 21, 2013

  • Reported By: Concerned Consumer — Falls Church Virginia
Brazil Body Now
21828 Lassen St Unit G Chatsworth, California USA

Brazil Body Now Katia Luna You can't reach anyone to return or report problem Chatsworth California

*Author of original report: Revising my original complaint because I eventually heard from the company and I did receive a refund.

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I think this is a scam. I had a feeling that something was up because there were only RAVE reviews on the Internet. I could not find one unfavorable review. There are no reports on RipOff Report either.  Some websites with the rave reviews that I checked also had direct links to purchase the program, too. That should have been a clue but I believed the hype. Also, you can never reach anyone by phone to place an order. You can only order by Internet. I placed the order for Brazil Body Now and received the DVDs quickly, but the program is not as what was promised. I read that there were short workouts and actually the workouts are pretty long. They also promised that it would not be boring and I found it very tedious to try to learn the steps with the instructors’ very heavy Brazilian accent. I got so frustrated with it all that after spending 1.5 hours trying to learn the steps and do the workout I decided that the program was not for me. It is a workout based on the Samba, and the instructor is a Samba champion.

The scam part is that there is no way to contact the company if you have a problem or want to return the product.  They say they have customer service from 9:00 am until 4:00 pm Pacific time - Monday - Friday. I phoned this morning and a recording said I could leave a message and they would call me back in 30 minutes, and they never did. After waiting for a call back I called again to wait for a live rep. After waiting 3 minutes, they automatically put me through to the same voice mail where I left a message before. I emailed the company and no one ever replied. They obviously don't want you to return the product.

I used Discover to purchase and I phoned them to report possible fraud. They have a guaranteed returns policy and I will fill out a claim and send Brazil Body Now to Discover and they will deal with the company.

I honestly don't know how a company gets away with erasing every bad review from the Internet, makes it impossible to contact them,  and makes it impossible to return a product when they promise that you can.

Do yourself a favor and don't buy this product unless you are will to lose the money for it.


This report was posted on Ripoff Report on 10/21/2013 03:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Brazil-Body-Now/Chatsworth-California-91311/Brazil-Body-Now-Katia-Luna-You-cant-reach-anyone-to-return-or-report-problem-Chatsworth-1093537. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Revising my original complaint because I eventually heard from the company and I did receive a refund.

AUTHOR: Concerned Consumer - ()

I am revising my original complaint because I eventually heard from the company and I did receive a refund. 

I was skeptical because there were only RAVE reviews on the Internet. I could not find one unfavorable review.  Some websites with the rave reviews that I checked had direct links to purchase the program, too. That should have been a clue but I believed the hype. Also, you can't place your order over the phone because your call just goes to voice mail. I was suspicious about dealing with a company that has no live customer service reps. I placed the order for Brazil Body Now over the Internet and received the DVDs quickly (about 4 days).  I read that there were short workouts but actually the workouts I saw were pretty long. They also promised that it would not be boring and I found it very tedious to try to learn the steps with the instructors' very heavy Brazilian accent. I got so frustrated with it all that after spending 1.5 hours trying to learn the steps and do the workout I decided that the program was not for me. It is a workout based on the Samba, and the instructor is a Samba dance champion. If you love this kind of workout you should check it out. A friend of mine who likes Zumba liked the program, but she is very into dance workouts.

You can’t immediately contact the company if you have a problem or want to return the product.  They say they have customer service reps working from 9:00 am until 4:00 pm Pacific time - Monday - Friday. I phoned this morning and a recording said I could leave a message and they would call me back in 30 minutes, and they never did. After waiting for a call back I called again to wait for a live rep. After waiting 3 minutes, they automatically put me through to the same voice mail where I left a message before. I emailed the company and no one ever replied.

***UPDATE*** After posting some negative reviews on the Internet about not being able to reach the company, I finally received an email from someone at Brazil Body Now with instructions on how to return the product. I mailed it back to them and I will update this review when/if I get a refund. I will post how long it took to receive a refund, too. I still don't think the company provides good customer service when they promise that someone will call you back and they never do.

***Second Update***  The company refunded my credit card (but not the $10 postage) after 5 days. They only provide customer service via email.

 

 

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